This is a temporary position (2-3 months)

Schedule: Monday to Friday 7:00am-3:30pm

Candidate must be able to commute to Burlington MA 3 days a week

Job Purpose & Responsibilities

The Customer Service Representative is responsible for answering inbound calls and initiating outbound calls in a timely and efficient manner, and acts as liaison between field associates and store managers to ensure all maintenance jobs are completed. The Help Desk is a 24/7 business unit.

• Excellent written and verbal communications skills
• Strong attention to detail
• Outstanding analytical skills
• Ability to manage high call volume
• Capacity to work independently on a team
• Solid problem-solving skills and attention to detail
• Ability to liaison with field associates and vendors to prioritize calls

Requirements

• High School Diploma
• Previous Customer Service Experience
• Knowledge of or experience in retail/customer service
• Flexibility
• Working knowledge of MS Office Suite & Word
• Working knowledge of Excel
• Type 35 WPM

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• knowlegde in retail/customer service: 2 years (Required)
• MS Office Suite: 5 years (Required)
• Customer service: 3 years (Required)

Ability to Commute:

• Burlington, MA 01803 (Required)

Work Location: Hybrid remote in Burlington, MA 01803