This is a temporary position (2-3 months) Schedule: Monday through Friday 7:00am-3:30pm Job Purpose & Responsibilities The Customer Service Representative is responsible for answering inbound calls and initiating outbound calls in a timely and efficient manner, and acts as liaison between field associates and store managers to ensure all maintenance jobs are completed. The Help Desk is a 24/7 business unit. Excellent written and verbal communications skills Strong attention to detail Outstanding analytical skills Ability to manage high call volume Capacity to work independently on a team Solid problem-solving skills and attention to detail Ability to liaison with field associates and vendors to prioritize calls Requirements High School Diploma Previous Customer Service Experience Knowledge of or experience in retail/customer service Flexibility Working knowledge of MS Office Suite & Word Working knowledge of Excel Type 35 WPM ABOUT CITY FM City Facilities Management (US) LLC is a leader in end-to-end integrated facilities management for some of the top retailers and grocers across the nation. Through our unparalleled self-performance team of highly skilled technicians, customer service gurus, energy experts and more, City FM delivers exceptional service quality and cost savings using a holistic, data-driven approach to facilities management. With offices in Jacksonville, FL and Burlington, MA since 2016, City FM is part of the global City family founded nearly 40 years ago. Its parent company, City Facilities Management Holdings Limited, is the largest privately held facilities management firm in the world with over 15,000 employees across five continents with headquarters in Glasgow, Scotland. WHY SHOULD YOU WORK AT CITY FM? City FM is part of a global network of leading facilities management, professional services, and data-driven sustainability solutions, for starters. Also, we offer a generous benefits package that includes 28 days of PTO along with a 401(k) match with immediate vesting and company match. We don’t just hire anyone at City FM; we’re looking for loyal team members with a deep sense of responsibility and a thirst for constant learning and growth with a willingness to always lend a helping hand. When you join City FM, you’re committing to making a difference. We make a commitment to you too – helping you embark on a career with purpose! Whether through our world-class training programs, over 1,500 e-learning classes through City University or Leadership Development framework – City FM cares passionately about the people we hire and ensures that growth is always on the horizon. Wondering if your values align with ours? If you put clients first, care passionately about what you do and are committed to working on a team that respects each other, you will fit right in! So, if you’re ready to get started, we’re ready for you. City FM is An Affirmative Action / Equal Opportunity Employer. The Company has a Drug-Free Workplace Policy in effect that is strictly adhered to. Leaders in grocery and retail integrated facilities management, building and engineering and sustainability, City US provides a full suite of end-to-end, industry-disruptive services to trusted partners across the nation. Firmly rooted in transparency, trust and collaboration for nearly 40 years, we work side-by-side with partners and team members who share our same values and determination for making a difference in our communities. Our expertise includes maintenance, engineering, sustainability, technical procurement and support, and cleaning & ancillary services – across the City FM and CBES portfolios. City is part of a global network of leading facilities management, professional services, and data-driven sustainability solutions, for starters. Also, we offer a generous benefits package that includes 28 days of PTO along with a 401(k) match with immediate vesting and company match. We don’t just hire anyone at City; we’re looking for loyal team members with a deep sense of responsibility and a thirst for constant learning and growth with a willingness to always lend a helping hand. When you join City, you’re committing to making a difference. We make a commitment to you too – helping you embark on a career with purpose! Whether through our world-class training programs, over 1,500 e-learning classes through City University or Leadership Development framework – City cares passionately about the people we hire and ensures that growth is always on the horizon. Wondering if your values align with ours? If you put clients first, care passionately about what you do and are committed to working on a team that respects each other, you will fit right in! So, if you’re ready to get started, we’re ready for you. City is An Affirmative Action / Equal Opportunity Employer. The Company has a Drug-Free Workplace Policy in effect that is strictly adhered to. Visit our culture pages