**BUSINESS SERVICES/ANALYST**

**WHAT IS THE OPPORTUNITY?**

System support for all department primary applications/systems and system interfaces. Responsible for all testing of system implementations, updates, and enhancements required for the department's operations units. Works Directly with Technical Support, Vendors, and user departments to resolve any processing issues or system outages.

**What you will do**

Monitor all Primary system and related interfaces ensuring a high degree of system availability.

Perform system regression and integrated testing for all departmental system/ interface installs and updates.

Operations Support. (Operational Functions/Processes, Technical Support, Research systems issues, Procedures)

Serve as SME to other employees in the company regarding systems and processes for the operation.

Work with Technical Support, Vendors, and colleagues in other areas of the bank to resolve any system issues/outages.

Operational and system support for projects and initiatives impacting the operation.

**Must-Have***

Bachelor's Degree or equivalent

3 years payment operations experience at a Financial Institution

**Skills and Knowledge**

Prior experience in the following payment channels a PLUS:

FedWire-SWIFT Network-ACH-Card Operations-RTP (Real Time Payments)-Zelle

Strong operations/systems background

Strong problem-solving capabilities

Good understanding of Internal Control and Compliance requirements

Capable of making independent decisions to address system Issues and outages referencing documented procedures and protocol.

**Compensation**

Starting base salary: $31.39 - $50.14 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

***To be considered for this position you must meet at least these basic qualifications**

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

**Benefits and Perks**

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf) .

**INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT**

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'

**ABOUT CITY NATIONAL**

We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North Americas leading diversified financial services companies.

#CA-DH