• Responsible for the “back office” functions of the branch.
• Provides the branch with the flexibility and expertise to perform the duties of the Client Service Representative functions at a moments notice. Actively identifies and participates in the cross selling of CNB products and services when appropriate.
• Responsible for coaching of branch colleagues in policies, procedures, and/or processes in the various functions.

Must-Have*

• Minimum 2 years of experience working in a bank branch or bank operations role with cash handling experience required
• Minimum 2 year direct customer service experience required
• Minimum 2 year of basic computer experience (e.g. Microsoft Word, Excel, Outlook) required

Skills and Knowledge

• Minimum of 1 year experience in a banking environment required.
• Good problem solving and communication skills required.
• A general understanding of branch operations preferred.
• Basic computer skills including ability to use Microsoft Word and Excel preferred.
• Ability to perform branch positions with minimal supervision required.
• Working knowledge of Federal Regulations and Bank policies and procedures required.
• Thorough knowledge of Bank products and services required.
• Good verbal and written communication skills required.
• Ability to handle problem situations with colleagues and clients effectively required.