9 Customer Service Supervisor Jobs in Beaver, WV
City National Bank is Hiring a Customer Service Supervisor Near Beaver, WV
Essential Functions
- Supervises and coaches CSR staff
- Ensures delivery of City’s customer service standards to provide excellent customer service, resolve routine and complex problems and identify customers’ financial needs
- Accurately processes routine bank transactions including but not limited to check cashing, deposits, withdrawals, account transfers and loan payments
- Maintains and balances a working cash supply
- Displays a positive and professional attitude at all times
- Maintains current knowledge of bank products and services
- Works closely with Manager and branch team to generate new business
- Seeks opportunities to refer to other lines of business to include mortgage, cash management, commercial and trust
- Actively participates in branch campaigns and incentives
- May open new accounts and deliver additional services at the branch
- May be responsible for branch vault or ATM cash, or serve as a backup for these roles
- Completes all training within predetermined time limits
- Adheres to all bank regulatory, audit, and compliance policies and procedures
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job
- High school diploma or equivalent
- Previous supervisory experience preferred
- 1-2 years of retail/customer service experience required, with sales experience preferred
- Displays professional dress and demeanor
- Personal computer proficiency
- Cash handling experience preferred
- Typically the employee may sit to perform work; however, there may be some standing, walking, bending and lifting 5–10 lbs
- Work is generally performed indoors in environmentally-controlled conditions
- Excellent customer service and sales skills
- Excellent oral communication and listening skills
- Knowledge of (or ability to learn) the bank’s operating systems, policies and procedures
Job Summary
Full Time
Banking
$60k-78k (estimate)
07/03/2024
07/31/2024
cnb.com
LOS ANGELES, CA
3,000 - 7,500
1968
KELLY COFFEY
$1B - $3B
Banking
Related Companies
About City National Bank
With $70.3 billion in assets, City National Bank provides banking, investment and trust services through locations in Southern California, the San Francisco Bay Area, Nevada, New York City, Nashville, Atlanta, Minneapolis, Washington, D.C. and Miami*. In addition, the company and its investment affiliates manage or administer $81.3 billion in client investment assets. City National is a subsidiary of Royal Bank of Canada (RBC), one of North Americas leading diversified financial services companies. RBC serves more than 17 million personal, business, public sector and institutional clients thro...ugh offices in Canada, the United States and 34 other countries. For more information about City National, visit the companys website at cnb.com. *City National Bank does business in Miami and the state of Florida as CN Bank. Copyright 2021 City National Bank, CNB Member FDIC | All Rights Reserved Equal Housing Lender | NMLSR ID# 536994
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The job skills required for Customer Service Supervisor include Customer Service, Products and Services, CSR, Coaching, Cash Handling, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Supervisor positions, which can be used as a reference in future career path planning. As a Customer Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Supervisor. You can explore the career advancement for a Customer Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
04/06/2022: New Haven, CT
Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
03/09/2022: Savannah, GA
Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
03/22/2022: Lafayette, LA
Perform annual reviews, appraisals and performance management reviews for the customer service staff.
04/02/2022: Racine, WI
Monitor business and process metrics to measure and manage customer service effectiveness.
05/09/2022: Augusta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/28/2022: Durham, NC
The culture must be one of really honestly respecting and valuing staff and customers.
03/01/2022: Newark, NJ
Listen attentively and actively and they must take ownership and responsibility.
03/23/2022: Shreveport, LA
They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
04/30/2022: New Brunswick, NJ
Good customer service should be offered with politeness, respect and understanding.
02/11/2022: Pine Bluff, AR
Step 3: View the best colleges and universities for Customer Service Supervisor.
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