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Client Service Professional
WHAT IS THE OPPORTUNITY? Performs day-to-day servicing for respective Team and clients. Works directly with clients in all areas of deposit and creditroperations (new accounts, wires, transfers, account activity, online banking etc.
Provides clients with accurate, timely and detailed information to ensure quality service and client retention. Resolves client inquires / complaints and identifies root cause of errors / discrepancies identified.
Relieves Relationship Manager from performing account specific servicing tasks.
What you will do
acts with clients in mind; establishes and maintains effective relationships with clients and gains their trust and respect.
Resolves problems, answers questions related to client accounts and utilization of bank products and services.
Resolves client complaints and takes appropriate action to prevent future problems. Contacts clients regarding overdrafts (or other related problems) and performs follow-up necessary to resolve situation.
Determines appropriate method of approach.
Required Work Experience
Skills and Knowledge
Compensation Starting base salary : $22.27 - $33.43 per hour. Exact compensation may vary based on skills, experience, and location.
This job is eligible for bonus and / or commissions.
To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues.
Get an inside look at our Benefits and Perks.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
ABOUT CITY NATIONAL We start with a basic premise : Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish.
City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today.
City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.
Last updated : 2024-07-30
Full Time
Banking
$64k-85k (estimate)
08/01/2024
10/30/2024
cnb.com
LOS ANGELES, CA
3,000 - 7,500
1968
KELLY COFFEY
$1B - $3B
Banking
With $70.3 billion in assets, City National Bank provides banking, investment and trust services through locations in Southern California, the San Francisco Bay Area, Nevada, New York City, Nashville, Atlanta, Minneapolis, Washington, D.C. and Miami*. In addition, the company and its investment affiliates manage or administer $81.3 billion in client investment assets. City National is a subsidiary of Royal Bank of Canada (RBC), one of North Americas leading diversified financial services companies. RBC serves more than 17 million personal, business, public sector and institutional clients thro...ugh offices in Canada, the United States and 34 other countries. For more information about City National, visit the companys website at cnb.com. *City National Bank does business in Miami and the state of Florida as CN Bank. Copyright 2021 City National Bank, CNB Member FDIC | All Rights Reserved Equal Housing Lender | NMLSR ID# 536994
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The job skills required for Service professional include Problem Solving, Products and Services, Microsoft Office, Written Communication, Time Management, Financial Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Service professional. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service professional. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service professional positions, which can be used as a reference in future career path planning. As a Service professional, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service professional. You can explore the career advancement for a Service professional below and select your interested title to get hiring information.