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Sr. Full Stack Engineer - Contact Center Tech (IVR, NLU/NLP)
City National Bank Charlotte, NC
$112k-136k (estimate)
Full Time | Banking 2 Days Ago
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City National Bank is Hiring a Sr. Full Stack Engineer - Contact Center Tech (IVR, NLU/NLP) Near Charlotte, NC

Job Details

SENIOR FULL STACK ENGINEER

WHAT IS THE OPPORTUNITY?

As a member of the Digital Technologies Group, the Full Stack Senior Engineer is responsible for designing, developing and maintaining legacy and "Cloud First" applications written primarily in C# and focused on .Net Core and Azure cloud platform. The group is continuously working to improve our Agile, Engineering, and DevOps practices and this role will be expected to actively participate in these efforts. At its core, this role requires excellent problem solving skills and C#/.Net, Java, Python and full stack coding capability. This role will need to effectively communicate, collaborate, and influence engineering and business team members across many projects and departmental boundaries. The Full Stack Senior Engineer is an advanced senior professional with wide ranging experience who uses various concepts and in-depth evaluation to resolve complex issues in creative and effective ways. The Full Stack Senior Engineer develops both front-end and back-end solutions. Designs, develops, updates/maintains solutions and provides technical guidance to other Team Members. At this level the main challenge is to identify causes and implement solutions to complex business problems in a multifunctional project, assessing and communicating issues of technology impact on the business. The colleague in this position would be comfortable with the following activities: Evaluates application software packages and makes recommendations to senior management. Lead & participates with other colleagues in new product reviews, tests, and pilots. Collects & in-depth analyzes business requirements for large projects. Performs in-depth feasibility studies, translates complex requirements into an appropriate design.

What you will do

  • Will help lead in the design & development of cross-functional, multi-platform application systems.
  • Writing great quality code with a drive for automated testing and validation based on the You Build You Own (YBYO) model.
  • Perform complex engineering activities for performance tuning, monitoring, deployment and production support.
  • Research, influence and implement vendor dependency to simplify the architecture.
  • Implement, maintain and update CI/CD pipelines on a cloud environment.
  • Collaborate with business partners, architects and other groups to identify complex technical and functional needs of systems based on priority.
  • Collaborate with multiple, enterprise-wide distributed performing teams to deliver new capabilities in business applications.
  • Design and develop API's for Omni-channel clients.
  • Provide technical guidance to Team members
  • Build APIs and UIs to help make use of large data sets, infrastructure and user experience.
  • Own the full lifecycle for web software development, from ideas to production.
  • Provide programming expertise and business analysis skills within broad business area, usually as a senior member of a project team, in analyzing, designing, modifying, and developing business applications.
  • Create and educate on programming specifications from which programs will be written, and designs, codes, tests, debugs, and documents programs.
  • Create & review programming documentation and recommends changes in development, maintenance and application standards.
  • Analyze and develop logical database designs, data models and relational data definitions across multiple computing environments (e.g., host based, distributed systems, client server, etc.)
  • Comply with architectural standards and established methodologies and practices.
Must-Have*
  • Bachelor's Degree or equivalent
  • Minimum of 6 years of software development experience And
  • Minimum of 4 years of experience: Java, .NET, Python And
  • Minimum of 4 years experience with databases and data modeling / design (SQL and NoSQL) And
  • Minimum of 3 years coordinating team efforts in a project or operations environment
Skills and Knowledge
  • Minimum of 2 years in full stack development for cloud solutions (Azure or AWS) - Azure preferred
  • Experience with NICE CXone Studio in building new capabilities by building new APIs, integrating with new APIs, and Salesforce.
  • Experience with Contact Center Technologies leveraging Advanced Voice Recognition, Conversational AI, and Natural Language Processing
  • 8 years of experience in JavaScript development frameworks and tooling: Angular, React, VueJS, & Gulp, Grunt, Yarn, etc.
  • 2 years of experience in big data and event streaming technologies: Spark, Kafka, etc.
  • 4 years of experience leading software engineering teams
  • 2 years of experience in cloud technologies: Azure(big plus), AWS, OpenStack, etc.
  • 2 years of API Development and integration experience.
  • 2 years of experience with container and orchestration: Docker, Kubernetes, etc.
  • 2 years of experience in build and CICD technologies: GitHub, BitBucket, Azure DevOps, Maven, Jenkins, Nexus or Sonar
  • 4 years of experience in Unix Shell scripting
  • Certified in .Net, Java, Spring or cloud technologies
  • Exposure of data management methodologies
  • Experience with serverless architectures and computing
  • Preferably 2 UI/UX development & design systems: CSS, Web Components, Less, Sass
Compensation

Starting base salary: $101,231 - $172,355 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'

ABOUT CITY NATIONAL

We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.

#CA-AP

#LI-AP
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Banking

SALARY

$112k-136k (estimate)

POST DATE

06/27/2024

EXPIRATION DATE

06/27/2024

WEBSITE

cnb.com

HEADQUARTERS

LOS ANGELES, CA

SIZE

3,000 - 7,500

FOUNDED

1968

CEO

KELLY COFFEY

REVENUE

$1B - $3B

INDUSTRY

Banking

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About City National Bank

With $70.3 billion in assets, City National Bank provides banking, investment and trust services through locations in Southern California, the San Francisco Bay Area, Nevada, New York City, Nashville, Atlanta, Minneapolis, Washington, D.C. and Miami*. In addition, the company and its investment affiliates manage or administer $81.3 billion in client investment assets. City National is a subsidiary of Royal Bank of Canada (RBC), one of North Americas leading diversified financial services companies. RBC serves more than 17 million personal, business, public sector and institutional clients thro...ugh offices in Canada, the United States and 34 other countries. For more information about City National, visit the companys website at cnb.com. *City National Bank does business in Miami and the state of Florida as CN Bank. Copyright 2021 City National Bank, CNB Member FDIC | All Rights Reserved Equal Housing Lender | NMLSR ID# 536994 More
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