2 Residential Engagement Associate, Scattered Site Jobs in Anaheim, CA

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Residential Engagement Associate, Scattered Site

City Net

Anaheim, CA | Full Time

$58k-75k (estimate)

1 Month Ago

Residential Engagement Associate, Scattered Site

City Net

Anaheim, CA | Full Time

$58k-75k (estimate)

1 Month Ago

Residential Engagement Associate, Scattered Site

City Net Anaheim, CA

$58k-75k (estimate)

Full Time 1 Month Ago

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City Net is Hiring a Residential Engagement Associate, Scattered Site Near Anaheim, CA

Overview: Scattered Site Engagement Associates will drive between sites to monitor the status of the houses and guests and perform daily data entry regarding any maintenance needs or guest situations. They will provide program support and assist with wellbeing at low threshold Scattered Site Bridge Housing units. They will assist the Supervisor in maintaining a positive, professional, and safe environment on the site, protecting against external and internal disruptions.

Our Residential Engagement Associates use problem-solving, empathy, and verbal de-escalation skills to maintain a safe and secure environment for guests. They will provide general support and customer service for bridge housing guests including coordinating check-in, conducting property checks, providing conflict resolution, communicating policies and procedures to internal and external constituents, and coordinating meetings. City Net’s programs follow Housing First and Harm Reduction service models.

Main Work Location: Will report to the Anaheim Office and be dispatched to different locations in Orange County.

Requirements

Effectively communicate to facility guests when services are scheduled, and assist Case Managers,
Security, and Leadership in communicating necessary announcements to clients as needed.
Replenish and organize supplies and light cleaning.
Upbeat passion for ending homelessness
Desire to make a difference in the lives of our most vulnerable neighbors during this time of uncertainty and beyond
Flexible and dynamic
High level of empathy and understanding for people experiencing homelessness and presenting with multiple and urgent case management needs, substance use, health, and/or mental health concerns
High levels of responsibility, dependability, and positive attitude
Respectful and effective verbal and written communication skills
Experience cultivating and maintaining productive, professional relationships with various stakeholders including clients, coworkers, volunteers, third-party vendors, etc.
Ability to perform crisis intervention and conflict de-escalation as needed Understanding of the importance of quality and timely data collection and reporting
Understanding of or eagerness to learn about the nonprofit, volunteer, and social services sectors
Ability to work well with people from diverse backgrounds with varying degrees of experience
Understanding of marginalized communities in general and the conditions which contribute to their marginalization, understanding of homelessness in particular
Strong interpersonal, planning, and organization skills
Professional verbal and written communication skills
Basic computer proficiency including word processing and database management
Ability to pass background checks successfully upon hire and throughout employment
Ability to work flexible hours including evenings and weekends
Excellent professional boundaries
Must be authorized to work in the United States for any employer
May be required to drive a company vehicle. For insurance purposes, drivers must be at least 25 years of age, have a valid CA Drivers License, and must pass a Motor Vehicle Report

Nice to Have

Security, shelter coordination, customer service, and/or volunteer coordination experience
Experience interacting with people affected by homelessness, substance use disorders, chronic health and mental health concerns, domestic and intimate partner violence, and/or human trafficking
Experience and professional contacts with organizations serving homeless neighbors in the applicable County and surrounding areas
Experience gathering and maintaining confidential client records, including intake paperwork, case notes, and client management system data entry
Professional experience with Microsoft Suite including Word, Outlook, Excel, and SharePoint

Our Organization: City Net is a 501(c)(3) non-profit community organization that is committed to breaking the cycle of homelessness in the communities we serve by connecting neighbors experiencing homelessness to transformative care and innovative housing solutions. Our objective is to reduce homelessness to functional zero in the regions we serve through collaborative supportive services, housing provision, and data-driven solutions that empower our clients to reach their personal goals.

Benefits: We believe in supporting our employees in all areas of life. That is why we offer top-tier benefits to our eligible employees, including but not limited to:

Health insurance (Anthem HMO and PPO options. City Net pays 100% of the employee premium for our baseline plan)
Paid time off
Retirement plan (401k with employer matching contributions)
Dental insurance
Vision insurance
Life insurance (Employer paid group term life and voluntary life)
Referral program
Parental leave
Professional development assistance
Employee assistance program
Wellness Reimbursement Program
Company Vehicles, iPhones, Laptops, and Tablets
Career Pathing, Raises, Recognition & Rewards
Early Earned Wage Access
Credit Union Preferred Partnership

Visit https://citynet.org/careers for further details.

Diversity, Equity, Inclusion, and Belonging: Promoting a culture of diversity, equity, inclusivity, and belonging that embraces the contributions of all team members is important to City Net and our success. Our team is composed of individuals with different strengths, experiences, and backgrounds. Note: We do not consider your name, or the names of your undergraduate and graduate schools from your resume. This process is aimed at opening all of our job opportunities to more candidates, reviewing applicants on performance assessments instead of resume proxies (e.g., where you went to school).

Questions? If you have questions about this position or our organization, please contact City Net's Recruitment Team by emailing Recruitment[at]CityNet[dot]org. Please do not contact any of the Homeless Services Outreach Numbers listed on our website, as those phone lines need to remain open exclusively for people who are experiencing homelessness and need help. Thank you!