GENERAL DESCRIPTIONUnder direction of the Director of Information Technology (IT) Department, the Supervisor - Technology - Applications leads and is directly responsible for the IT Application Services Division employees, resources, processes, actions and outcomes related to the Application Team within the department. Coordinate activities and changes closely with Departments and business users for changes to software, security, and back up processes. Manage application life cycles, cost analysis, forecasting and optimizing the allocation of resources.SUPERVISION EXERCISEDExercises supervision over Information Technology Applications Services staff.Supervises and provides leadership for the Application Services team. This involves setting performance expectations, assigning tasks, providing guidance, and ensuring that the team is working effectively and efficiently. Works with the Applications Services team, offering leadership, mentorship, and guidance to promote a culture of collaboration and enhance team productivity.Supervises the design, implementation, and maintenance of the organization's application systems. This includes overseeing the work on software and program components and that they are properly configured, secured, and maintained.Supervision is exercised over the development and maintenance of disaster recovery and business continuity plans. The Supervisor – Technology – Applications ensures that these plans are in place and periodically tested, and that the responsible staff are aware of their roles in these plans.IMPORTANT AND ESSENTIAL DUTIESOversee the entire application lifecycle, from initial planning and development through deployment, maintenance, and eventual retirement or replacement.Oversees the schedules and projects assigned to application services staff.Monitor the performance of applications, ensuring they meet performance standards and service level agreements.Establishes and enforces team processes and procedures related to the successful maintenance and troubleshooting operations of critical business applications.Provides guidance and consultation on applications and related services to other departments, which may include reviewing system documentation, feasibility, design, testing, and implementation.Ensure documentation is maintained on applications, including configurations, licensing, and user guides.Manage third-party vendor relationships, and ensure vendors provide the necessary support and services.Work with end-users and support teams to address user issues, troubleshoot problems, and ensure applications meet user requirements.Coordinates the resources needed to meet business objectives related to software applications.Identifies requirements, establishing good communication and coordination to understand service requirements.Plan, develop, and conduct technical training programs, activities, and meetings.Set and achieve specific, measurable, actionable, relevant and time-bound performance and productivity goals in the assigned functional area, track and report progress.Budgeting and financial management related to the application portfolio.Keep senior management informed by preparing reports on system performance and problems.Assist in the recruiting, hiring, on-boarding, and training of new employees.OTHER JOB RELATED DUTIESPerform other job related duties and responsibilities as assigned.KNOWLEDGE, SKILLS, AND ABILITIESKnowledge of:Administration and maintenance of applications.Programming concepts and procedures applied in the software development life cycle.Data management and storage principles to ensure data integrity, availability, and security.Familiarity with web servers and their role in serving web content to include connections to SQL databases.Advanced leadership and team building concepts.Leadership principles and the ability to motivate and guide IT teams, promoting collaboration and productivity.Security principles, data protection, compliance standards, and experience in implementing security measures.Familiarity with project management methodologies, tools, and practices for planning and executing IT projects effectively.In-depth system troubleshooting approaches and procedures.Awareness of current and emerging technology trends.Change management principles for minimizing disruptions during system updates and migrations Financial concepts and budgeting to manage the costs associated with the application portfolio.Managing vendor relationships, negotiating contracts and performance, and collaborating with various stakeholders across the organization.Principles and processes for providing outstanding customer service. This includes customer needs assessment, meeting quality standards for service, and evaluating customer satisfaction.Applicable Federal, State, City and Department laws, policies, processes and procedures.Safe driving principles and practices; accident and incident reporting procedures.Skill to:Understand programming techniques, procedures, and solutions.Manage database integrity and availability across multiple departments and in support of web services.Analyze business operations and the business's computer systems and determine which hardware and software applications could improve efficiency.Effective communication skills for interacting with team members, stakeholders, departments, and conveying complex technical information to non-technical audiences.Communicate effectively across all departments to ensure effective application management.Ensure documentation is maintained, to include configurations, policies, and procedures.Create a budget and analyze costs for each system’s life cycle.Prioritize multiple tasks, projects, and demands.Ability to plan and execute IT projects, including defining objectives, timelines, and resource requirements.Read and interpret technology project plans, technical documentation, plans and diagrams.Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.Supervise, train, and conduct performance evaluations for staff members.Evaluate long-term staffing needs to meet workload.Manage one’s own time and the time of others.Analyze problems, resolve disputes/conflicts, and develop effective solutions.Take time to listen to what people are saying, to understand the points being made, and asking questions as appropriate.Ability to: Think critically, make informed decisions, and assess the impact of choices on IT applications.Think strategically and align IT solutions with the organization’s long-term goals and objectives.Instill, model, and maintain a consistent teamwork focus in employees.Lead, inspire, and motivate IT teams to achieve common goals and enhance productivity.Select, supervise, train, and evaluate assigned staff.Delegate authority and responsibility.Communicate clearly and concisely, both orally and in writing.Adapt to evolving technologies, industry trends, and business requirements.Strong teamwork and collaboration skills to work cohesively with cross-functional teams and stakeholders.Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.Lead, manage, and perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.Experience and Training Guidelines:For positions with more than one level, all listed requirements at the lower levels are required at the higher levels. Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through:Experience:Three (3) years of experience in IT, with successful experience managing major complex applications development projects is preferred.Experience in IT infrastructure changes, updates, and migrations in order to understand the challenges and complexities of change management is preferred.Experience maintaining comprehensive documentation of IT configurations, policies, and procedures is preferred.Experience in budget management or cost control in an IT setting in order to understand the financial aspects of the role is preferred.Education/Training:A Bachelor’s or Master’s degree in computer science, Information Systems, or related field or equivalent experience is preferred.Major course work in computer programming, databases, application integration and support, or equivalent work experience is preferred.License or Certificate:A valid Texas driver’s license; the ability to obtain one within ninety (90) days of employment, or a military waiver is required.Obtaining a Criminal Justice Information System (CJIS) Certificate is required.Obtaining a Texas Law Enforcement Telecommunications System (TLETS)Certificate is required.Certifications in Project Management, Structured Query Language (SQL), Web Development, Mobile Development, Javascript, C#, C , Python, or equivalent certification is preferred.Special Requirements:Ability to work in a standard office environment.Work is primarily performed in a climate-controlled office environment.Essential duties require the following physical skills and work environment:With or without accommodation, the “X” indicates the overall strength demand of the position during a typical workday:___ Sedentary – lifting of no more than 10 pounds_X_ Light – lifting no more than 20 pounds; carrying up to 10 pounds___ Medium – lifting no more than 50 pounds; carrying up to 25 pounds___ Heavy – lifting no more than 100 pounds; carrying up to 50 pounds___ Very Heavy – team lifting over 100 pounds; carrying more than 50 poundsPhysical Demand Codes: The following describes whether or not the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task:Codes for how often:N = NoE = Extensive (100 – 70% of the time)M = Moderate (60 – 30% of the time)I = Infrequent (20 – 10% of the time)A = Almost Never (<10% of the time)Code / Task_I _ Standing_E_ Sitting_I _ Walking_I _ Lifting_I _ Carrying_I _ Pushing/Pulling_I _ Overhead Work_A_ Fine Dexterity_A_ Kneeling_A_ Crouching_A_ Crawling_A_ Bending_A_ Twisting_A_ Climbing_A_ Balancing_E_ Vision_M_ Hearing_E_ Talking___ Other: ____________________