• People First – Giving priority to others
• Respect – Treating others with courtesy and dignity
• Integrity – Serving with honesty, trust and hard work
• Deliver – Following through on commitments while exceeding expectations
• Excel – Creating an innovative and improving work environment

Essential Functions

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Oversees operation of the Stephen G. Terrell Recreation Center, its staff, and its related programs by implementing staffing plan, evaluating fee structure, developing, and administering standard operating procedures (SOPs), executing marketing plan, and managing punch list and warranty-related items.
• Manages cost recovery by optimizing revenue, controlling expenses, planning, and monitoring budgets, mitigating risks, and measuring performance. Regularly track and analyze financial performance against key performance indicators to assess progress. Collaborates with staff and partners to secure alternate funding through grants, sponsorships, and fundraising.
• Evaluates and implements operational policies and procedures, identifying areas for improvement, and recommending updates or new polices as needed to enhance the efficiency and effectiveness of facility operations. Reviews and updates emergency actions plans that outline procedures for responding to various emergency scenarios. Coordinates training and drills to ensure that facility staff are prepared to respond according to established protocols.
• Supervises personnel by conducting the hiring process including selecting candidates and interviewing for open positions, training staff, promoting and maintaining positive work environment for optimum staff morale, evaluating staff performance and conducting performance reviews, administering staff meetings, scheduling staff, holding staff accountable for expectations, handling staff concerns and suggestions and administering disciplinary actions as needed. Ensures staff receive training through seminars, classes, workshops, and on-the-job experiences.
• Establishes, fosters, and maintains effective working relationships with the public, city staff, and vendors. Ensures customer service and guest experiences by addressing and resolving complaints from the public, makes discretionary decisions regarding customer related issues, educates and trains staff on customer service practices, and holds staff accountable for expected customer service delivery goals.
• Provides computer related support by troubleshooting computer problems, training staff on new and existing computer systems, diagnosing recreation management software and online registration issues and providing computer assistance to department staff. Operates in all applicable system modules pertinent to job assignment, trains staff on use of computer systems and compiles data from computer systems.
• Collaborates with Safety and Risk Management to ensure the well-being of guests and staff by implementing protocols and procedures to identify potential risks and hazards and security vulnerabilities.
• Ensures safe and proper maintenance of facilities by coordinating preventative maintenance, repairs and capital improvements with appropriate personnel and/or vendors. Ensures cleanliness of facility and premises. Ensures compliance on health and safety codes and regulations, to include personnel certifications.
• Serves as facility liaison to tenants and associated Use Agreement(s); and ensures contractual obligations are adhered to.
• Works various shifts, including evenings, weekends, and holidays.

Job Requirements

Education & Experience
Work requires broad knowledge in a general professional or technical field. A typical way to obtain the required qualifications would be:

• Bachelor’s degree in Facility Management, Parks and Recreation, Tourism, Sports Management or related field with four (4) years of supervisory and operational management experience

• Must possess a valid Texas Class C driver’s license.
• First Aid/CPR Certification within three (3) months of hire.
• Certified Park and Recreation Professional (CPRP) preferred.

• City rules, regulations, policies, and procedures.
• Budgeting principles, including creating, monitoring, evaluating, and maintaining.
• Public recreation and/or fitness facility management and operations.
• Facility management and operations.
• Supervisory methods and techniques.
• Modern office practices, procedures and equipment.

• Establishing and maintaining working relationships with professional and support staff, vendors, the public and City employees.
• Assessing and prioritizing multiple tasks, projects and demands.
• Providing a high level of customer service and conflict resolution.
• Identifying opportunities to improve customer service and satisfaction.
• Operating a personal computer utilizing a variety of recreation software.
• Reading and understanding City, State and Federal rules and regulations.
• Creating, preparing, writing and proofing reports, documents, and correspondence.
• Working effectively in a high-pressure environment with changing priorities.
• Effectively communicating in both oral and written format.

• Standard office environment.
• Ability to sit or stand for long periods.
• Ability to lift 20 pounds.
• Ability to work outside.
• Ability to operate city or personal vehicle for business purposes.

Supplemental Information

Health & Dental Insurance
The City of Allen offers a choice of two PPO Medical Plan options for full-time employees. Vision insurance is included through enrollment in either of these plans. Employees also have the option of participating in an indemnity Dental Plan. Coverage is available to all full-time employees and their dependents under these plans at group rates. Employee insurance coverage goes into effect the first day of the month following 30 days of employment.
Insurance Coverage
Basic Group Life Insurance and Accidental Death and Dismemberment protection is provided to eligible full-time employees in the amount of one time the annual salary up to a maximum of $250,000 for each benefit.
Long-Term Disability Insurance is provided at no cost to full-time employees.
The City of Allen also offers optional programs that include Short-Term Disability, Voluntary Supplemental Life, Dependent Life and Voluntary AD&D insurance group rates.
Flexible Spending Accounts
Participation in Flexible Spending Accounts through payroll deduction for Health Care and Dependent Care expenses is also available for full time employees.
Wellness Program
The City of Allen administers a wellness program for full-time employees which provides premium reimbursement for participation in various wellness programs throughout the year.
Workers Compensation
All employees are covered by workers compensation for injuries sustained in the line of duty.
Holidays
Employees receive nine paid holidays per year, including one personal day.
Vacation
Employees with less than ten years of service are eligible to earn 120 hours per year. Employees with ten or more years of service are eligible for 160 hours per year.
Sick Leave
Full-time employees on a 40-hour workweek shall accrue 4.62 hours towards sick leave per pay period. There is no limit to the amount of sick leave hours accrued.
Retirement
The City of Allen participates in the Texas Municipal Retirement System (TMRS): All full-time employees must participate in the Texas Municipal Retirement System. TMRS is a qualified tax deferred retirement plan under Section 401 of the IRS. Seven (7%) percent of gross earnings are deducted each payroll as a pre-tax deduction and deposited into the member account. When an employee becomes vested and retires, the City provides 2-to-1 matching contributions. The City of Allen also participates in Social Security.
Deferred Compensation
The City of Allen offers an optional deferred compensation 457 plan in which employees can contribute a portion of their salary, before taxes, to a retirement account.
Longevity
Employees who have been with the City of Allen at least a year receive $4 per month for every month worked.