Description

The City of Anaheim Public Library seeks highly enthusiastic s . The Senior Library Clerk provides excellent customer service to our library patrons, performing a variety of complex circulation desk duties such as resolving customer issues, interpreting library policies, and cash reconciliation.

The Senior Library Clerk also provides direct / functional supervision and training to part- and full-time library clerks and pages, including daily scheduling and work assignment.

Candidates must have journey-level library clerical and supervisory experience. Strong cash-handling and reconciliation experience is necessary for success.

Candidates must be available to be assigned a varied weekly schedule which includes evening, Saturday, and Sunday hours.

Ideal Candidate :

• This is the full journey-level class in the Library Clerk series with responsibility for the full range of supervisory duties for assigned part-time Library Customer Services Clerk, Library Clerks, Library Pages, and other clerical and support staff.
• The ideal candidate possesses strong interpersonal skills, adept at resolving complex issues and implementing library policies with precision in cash handling and system management.

Known for their proactive problem-solving approach and commitment to service excellence, this candidate thrives in team environments, fostering a culture of continuous improvement.

They contribute to a family-friendly environment, ensuring inclusivity and support for all library patrons. Additionally, Incumbents serve as lead for circulation activities for designated shifts and schedules and train lower-level staff in circulation procedures.

Essential Functions

Below are the main duties of a Senior Library Clerk. You can review the full job description by

Creates weekly and biweekly schedules for clerical staff to provide adequate coverage for circulation duties; reviews and approves timesheets;

responds to system call-outs for staffing coverage

Supervises, oversees, and evaluates the work performance of part-time employees; trains clerical workers and volunteers in the completion of work assignments;

writes performance evaluations; assists in the recommendation of and cooperates with management in the implementation of corrective measures.

• Participates in system meetings and communicates with library staff to refine and communicate circulation policies and procedures
• Processes and schedules Multipurpose Room (MPR) bookings, communicates MPR policies and procedures, assigns and collects booking fees, and coordinates set-ups
• Performs all circulation functions such as checking out and checking in materials, retrieving holds, shelving, filing, and arranging items in order.
• Maintains the condition of the book shelves by directing the work of Library Pages, and monitors the accuracy and neatness of the shelves, including overseeing shelf reading of the collection to ensure materials are in correct location and order.
• Performs a wide variety of routine clerical duties to support operations, including filing, preparing records and basic reports;

orders and maintains office and other related supplies.

• Compiles statistics and data; prepares and maintains lists, statistical and data reports.
• Perform related duties and responsibilities as required.

Qualifications

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.

A typical way to obtain the required qualifications would be :

Education and Experience :

Performing journey level library clerical work and basic supervision techniques.

Knowledge of :

• Basic principles of supervision and training; core library operating principles, including confidentiality of customer information, freedom of information, and intellectual freedom.
• Standard library practices and procedures including circulation.
• Applications of automated library circulation system; principles, practices, and techniques of effectively dealing with the public and public relations;

applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.

• Arithmetic principles and cash handling.
• Modern office practices, methods, and computer equipment and applications.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Techniques for providing a high level of customer service by effectively dealing with the public and City staff.

Ability to :

• Inspect the work of less experienced staff and maintain established quality control standards.
• Train staff in proper work procedures.
• Accurately shelve and file materials using library alpha-numeric systems.
• Identify and implement effective course of action to complete assigned work.
• Maintain accurate logs, records, and written reports of work performed.
• Understand and interpret department policies and procedures related to assigned duties, and follow oral and written instructions.
• Operate modern office equipment including computer equipment and specialized library services software applications programs;

type 25 words per minute.

• Organize own work, set priorities, and meet critical time deadlines.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Make sound, independent decisions within established policy and procedural guidelines.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Please be advised of the following environment / working conditions :

Required to work flexible schedules including evenings, weekends, and holidays.

Environmental Conditions :

• Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
• Employees may interact with upset staff and / or public and private representatives in interpreting and enforcing departmental policies and procedures.

Physical Conditions :

Must possess mobility to work in a standard office and library setting and use standard office equipment, including a computer;

vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.

• This classification primarily works indoors and requires frequent standing and walking between work areas. Finger dexterity is needed to access, enter, and retrieve materials and data using a computer keyboard or calculator and to operate standard office equipment.
• Positions in this classification frequently bend, stoop, kneel, and reach to retrieve and shelve materials.
• Incumbents must possess the ability to lift, carry, push, and pull items, storage containers, and shelving units weighing an average of 20 pounds, and up to 50 pounds of weight, in order to move materials from one place to another, with the aid of lifting / moving equipment.

Supplemental Information

IMPORTANT APPLICATION INFORMATION AND INSTRUCTION Applications will be accepted until Monday , July 15, 2024 at 5 : 00PM .

Applicants are encouraged to apply early. Applications will not be accepted after this deadline.

The selection process will consist of an oral interview. All interviews will be conducted in person.

The eligibility list established from this recruitment may also be used to fill the current and / or additional full time or part time vacancies throughout the City.

Candidates must be specific and complete in describing their qualifications for this position. Failure to state all pertinent information may lead to elimination from consideration.

Stating "See Resume" is not an acceptable substitute for a completed application.

The successful candidate will be required to undergo a reference / background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which will include a drug / alcohol screening).

The City of Anaheim utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.

Communication regarding your application and / or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communications by any other method.

Equal Opportunity Employer

Last updated : 2024-07-02