The Clubhouse Game Room Attendant, employed by Ardmore Parks and Recreation, is responsible for delivering excellent customer service by greeting guests and addressing their needs. This Family Entertainment Center has party rooms/treehouses, arcade area with plush, full commercial kitchen, soft play area, inside and outside dining area, miniature golf, go karts, Water Wars, zip line, challenge course and area for seasonal ice rink. Duties
Greet customers and provide friendly service
Demonstrate use of games and/or merchandise
Keep redemption area stocked and clean; hand out prizes
Maintain knowledge of current sales and promotions
Perform tasks such as opening and closing cash registers, counting money, coupons and vouchers, and balancing cash drawers
Clean games, shelves, floor, counters, and tables
Resolve guest complaints in a timely, professional manner
Maintain game area; ensure games are working properly and make minor repairs to games
Respond quickly, efficiently, and professionally to any emergency situations; complete necessary paperwork and notify manager on duty
Enforce all rules and regulations promptly and professionally; notify the appropriate professional on duty staff member of inappropriate behavior of facility users
Provide excellent customer experience through strong customer skills
Maintain a safe, clean, and secure environment for all guests and staff
All other duties as assigned.
Qualifications
Education and Experience:
High school diploma or GED desirable
Experience in customer service a plus
Certificates and Licenses:
Valid Driver's License
CPR certified
Knowledge and Skills:
Ability to multi-task in a fast-paced environment
Possess excellent customer service and strong communication skills
Ability to enthusiastically interact with others
Must be professional internally and externally, energetic, self-motivated, and motivational with a positive attitude
Must display adaptability, flexibility, and general enthusiasm for The Clubhouse
Supplemental Info
Knowledge and Skills:
Ability to multi-task in a fast-paced environment
Possess excellent customer service and strong communication skills
Ability to enthusiastically interact with others
Must be professional internally and externally, energetic, self-motivated, and motivational with a positive attitude
Must display adaptability, flexibility, and general enthusiasm for The Clubhouse
Physical Job Requirements: Physical Activities NoneUnder 1/3To 2/3Over 2/3 Physical Activities NoneUnder 1/3To 2/3Over 2/3 Stand xLift up to 50 pounds x Walk xWork Indoors xSit x Work Outdoors x Use hands to finger, Handle, or feel x Normal Vision with or without corrective lenses Moderate to High Noise LevelClimb or balance xStoop, kneel, crouch, or crawl xTalk or hear xTaste or Smell x Conditions of Employment:
Subject to post offer, pre-employment drug screen
Subject to post offer, pre-employment fit for duty examination
Subject to post offer, pre-employment criminal background check
Must be at least 16 years of age
Performance Measurements:
Policies and procedures relevant to Parks and Recreation are understood, followed, and modeled for other employees.
Effective relations exist with co-workers as well as with the public and complaints are resolved in a timely manner.
The City's professional reputation is maintained.
This is a Safety Sensitive position: This job has been classified as a "safety sensitive" position as defined by the United States Department of Transportation drug and alcohol testing regulations, the Oklahoma Standards for Workplace Drug and Alcohol Testing Act and/or Oklahoma Medical Marijuana laws. In this position, you will be subject to drug and alcohol testing, which might include random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a Medical Marijuana license will not excuse you from the testing process, or the consequences of testing positive for Marijuana.
AN EQUAL OPPORTUNITY EMPLOYER No benefits offered for this position