359 Service Delivery Manager (DPW) Jobs in Atlanta, GA
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City of Atlanta is Hiring a Service Delivery Manager (DPW) Near Atlanta, GA
Supervision Received:Receives guidance regarding overall mission, short and long-term objectives, scheduling, unusual priorities, and is expected to structure their workday to accomplish established goals for self. This position can work independently or part of a team that meets to discuss issues related to budgets, staff, policy, projects, technology, and overall departmental operations. Direction received is very general and focuses on strategic objectives and is typically collaborative. This is a policymaking level of management position and would be considered "upper middle" management.
Essential Duties & Responsibilities: these are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned.
- Provides leader-based oversight of command center resources responsible for the deployment of vehicles and manned resources throughout the city of Atlanta, ensuring the detail completion of all standard work or assigned task in an organized professional fashion.
- Solves complex logistical problems that may arise daily, utilizing industry standard tools in routing software, COA cameras, and GIS Mapping technology for solutioning.
- Must be committed to work harmoniously with others in the Department and other organizations ensuring that the day-to-day activities are handled effectively.
- Provide thought leadership in establishing and operationalizing the COA Smart City eco-system specific to DPW’s strategy development.
- Provide recommendations to improve overall strategic approach to all Technology Innovation projects based upon experience supporting innovation
- Researches and explores special initiatives supporting technology program objectives and DPW key priorities.
- Develop recommendations to streamline processes, improve resource allocation, and leverage innovative technologies.
- Provides oversight in the gathering and analysis of technology requirements on behalf of the department.
- Identify, lead, and manage innovative approaches to business challenges and work with teams across DPW to deliver customer centric solutions
- Lead cross-functional technology initiatives using advanced data modeling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities.
- Performs data analysis to proactively identify and/or resolve problems per operational standards and procedures.
- Assist other management team members in identifying trends and establishing departmental goals.
- Maintains relevant knowledge of new industry technology and is responsible for reporting appropriate information to the executive team accordingly.
- Provides input regarding decisions that impact technology and the systems of operation in the Department.
- Follows standardized procedures and written instructions to accomplish assigned tasks.
- Applies organizational policies; recommend strategy or policy changes.
- Provides technical knowledge and guidance as required to less experienced staff, interns, temporary employees, etc.
Requirements (Knowledge, Skills & Abilities):
- Excellent organizational skills and demonstrated ability to lead teams through complex and ambiguous task.
- Good communication, including writing, speaking and active listening. Good leadership and conflict management skills
- Good technical project management skills, including organization, planning, time management and prioritization
- Good problem-solving skills having accuracy and attention to detail. Team-working skills with good verbal and written communication having ability to organize and manage time effectively, demonstrating accountability and dependability.
- Self-starter, self-motivated with demonstrated ability to work independently. Has critical thinking skills with effective judgement and decision making.
- Working knowledge and understanding of an operations command center environment.
- Ability to safeguard sensitive and/or confidential information.
- Experience and knowledge in Work Order/Incident Ticket Tracking Systems, Microsoft operating systems and applications current and future.
- Knowledge of IT best practices, policies, and regulations.
- Bachelor’s degree in business or technology related field.
- Minimum of 5 years’ experience with Information Systems, analyzing and redesigning business processes, and providing business requirements to technical teams.
- Technologically advanced skills in Microsoft Office Suite (Outlook, Teams, Excel, PPT, Word, Access etc.) Visio, PowerBI, and SharePoint.
- Valid State Driver’s License
- Master’s degree in business or technology related field. Advanced degrees in relevant areas are welcomed such as MA, MS, MBA, MPA, etc.
- Extensive Knowledge: Microsoft Office Suite and Messaging Platforms.
- Extensive Knowledge of Software Systems—AssetWorks, Rubicon, Routific, Calabrio, ServiceNow, PowerBI, Hansen, Accela, enQuesta, DextrFlex, and Calabrio.
Project Management Professional
Organization Change Management (OCM) Professional
Essential Capabilities and Work Environment:This position is considered essential and thereby requires, on occasion, that the incumbent work outside of normal operating hours, which may include evenings, weekends, and holidays, as well as during inclement weather and/or times when the city would otherwise be closed.
Job Summary
Full Time
$129k-159k (estimate)
07/08/2024
08/04/2024
allatlanta.org
ATLANTA, GA
7,500 - 15,000
1837
ANDERSON JEWELL
$1B - $3B
Related Companies
The following is the career advancement route for Service Delivery Manager (DPW) positions, which can be used as a reference in future career path planning. As a Service Delivery Manager (DPW), it can be promoted into senior positions as a Project Manager Sr. - Construction that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Delivery Manager (DPW). You can explore the career advancement for a Service Delivery Manager (DPW) below and select your interested title to get hiring information.
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Quotes from people on Service Delivery Manager job description and responsibilities
They are primarily responsible for supervising department operations, making sure everything runs smoothly so that their customers feel satisfied.
01/24/2022: Grand Forks, ND
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Career tips from people on Service Delivery Manager jobs
View more details on Service Delivery Manager salaries across the United States.
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There are some soft skills and hard skills that service delivery managers require to perform their duties.
02/03/2022: Portland, OR
The customer service agent and service delivery manager are always at the forefront of the organization.
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Manage To Operate Tactically And Strategically.
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Be The Key To Driving Operational Effectiveness.
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Step 3: View the best colleges and universities for Service Delivery Manager.
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