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Posting Expires : Open Until Filled
Salary : Commensurate with experience
General Description and Classification Standards
This position coordinates and acts as a liaison between customers and service technicians when cars or other vehicles need servicing or repairs.
Enters detailed repair malfunctions in the service center computer system and prepare detailed instructions for service technicians to include repair parts.
Also acts as the service receptionist when dealing with customers at vehicle check-in and handover. Schedule servicing or repairs and discuss customer requirements.
Provide customers with estimated costs and repair times and notify customers of additional or extended repairs. Check vehicle warranties and / or extended warranties for cost recovery.
Supervision Received
Works under minimal supervision and follows standard procedures and written instructions to accomplish assigned tasks. May assist in training, orienting, or observing lower-level associate, apprentice, or semi-skilled employee in the group.
Essential Duties & Responsibilities
These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned.
Ascertains automotive problems and services by listening to customer's description of symptoms, clarify descriptions of problems, conduct inspections, test drive vehicles, check vehicle maintenance records;
and examines service schedules.
Decision Making
Follows standardized procedures and written instructions to accomplish assigned tasks.
Leadership Provided
Provides guidance and training as required to lower level, interns, temporary employees, etc.
Knowledge, Skills & Abilities
This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.
Knowledge of modern vehicle and equipment practices.
Ability to multitask in a high tempo office area to assist and solve customer needs.
Last updated : 2024-06-20
Full Time
$45k-65k (estimate)
05/20/2024
06/26/2024
allatlanta.org
ATLANTA, GA
7,500 - 15,000
1837
ANDERSON JEWELL
$1B - $3B
The job skills required for Service writer include Listening, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Service writer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service writer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service writer positions, which can be used as a reference in future career path planning. As a Service writer, it can be promoted into senior positions as a Returns Clerk III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service writer. You can explore the career advancement for a Service writer below and select your interested title to get hiring information.