The Public Works department is growing to meet the needs of our community! With growth comes change, and we are currently accepting applications to join the administrative support team in the Information and Records Technician II position. The City of Boise is a wonderful place to start and develop a career, where you will engage in continuous learning and collaborate with professionals dedicated to excellence. We invite you to take a look at what we have to offer!

• Holds primary responsibility for various specialized administrative duties for the public works department involving manual and digital processing and maintenance of department records and documents. 
• Performs extended periods of scanning and classifying documents. 
• Ensures operational practices comply with federal, state and municipal regulations and mandates relating to records management. 
• Provides support and training to the department to ensure staff can locate and utilize cataloged information. 
• This position works under immediate/direct supervision.

City employees enjoy a top-notch zero-premium healthcare option for you and your family. Plus, a retirement plan that provides a lifetime annuity, investment matching, a cash-incentive wellness program, public employee student loan forgiveness, paid parental leave, and more. Imagine that. Handles moderately complex issues and problems and refers more complex issues to higher-level staff. Is capable of performing all duties of a Information and Records Technician I and provides team support and training, as needed.
Works within the department's records management operation, including facilitating the retrieval, filing and storage of information following best management practices and quality control practices. Ensures all classification of official records, documents and other media procedures meet applicable city, state and federal legal requirements. Catalogs, scans, indexes, develops and reviews many department documents. Performs quality checks and ensures they are imaged and indexed correctly into the city’s document imaging system.
Acts as a departmental resource for record retention and disposition in coordination with the city clerk’s office. Provides first point-of-contact support for public records requests (PRRs). Monitors, reviews and analyzes public information requests and processes them according to the Idaho Public Records Act. Coordinates with records, public works and legal staff on complex requests. Provides first point-of-contact for the review and distribution of several electronic mailboxes. Conducts special projects as assigned. Performs receptionist duties for the environmental and administrative divisions of the department. Provides administrative and meeting support in a variety of capacities. Handles all incoming visitors, phone calls and mail and maintains office operations. Provides equipment and supply ordering support.
Provides assistance and training program support on the city’s enterprise content management system to department staff. Provides technical support and step-by-step instruction for users involving records retrieval questions, scanner issues and indexing or sweeping issues. Utilizes a city purchasing card and prepares monthly reconciliations. Prioritizes projects and tasks and provides regular updates.Required Knowledge, Experience, And Training

• High school diploma or equivalent, and 
• 2 years of experience in records management, or 
• an equivalent combination of education and experience.

Knowledge of: 

• records management theories, principles, legal requirements and techniques;
• retention scheduling, archiving, storage, public access and destruction; 
• current trends in information technology about the security, retention and destruction of various forms of physical or electronic records; 
• research and writing techniques; 
• proper phone and customer service etiquette; and 
• computer usage, including related software.

Ability to:

• analyze record-keeping systems to identify problems and opportunities for improvement; 
• take and transcribe dictation and/or type accurately at the speed necessary to meet the requirements of the position; 
• resolve customer or citizen complaints following established policies and regulations; 
• interpret rules, regulations and policies and make decisions based on them; 
• determine data requirements to organize and compile information from various sources into a concise reporting format; 
• communicate effectively in the English language at a level necessary for efficient job performance; and 
• perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.

Individuals must be capable of operating vehicles safely and have an acceptable driving record.
Preferred Knowledge, Experience, And Training

• Bachelor's degree and 
• 4 years of experience in document imaging and administrative support, preferably in a public agency or governmental setting.

Knowledge of:

• Microsoft Office suite and Adobe Acrobat Pro; 
• governmental records retention and public information laws and regulations; 
• operation and use of electronic imaging systems; and 
• basic research and analysis principles and practices.

Ability to recommend, develop and document processes.
Licensing And Other Requirements

• Valid state-issued driver's license.

Special Requirements
Applicants must be able to pass:

• City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
• Driving Record Check

The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Efforts
While performing the duties of this job the employee is frequently lifting/carrying up to 20 pounds and occasionally lifting/carrying up to 50 pounds. Also, the employee is rarely pushing/pulling up to 35 pounds. Work includes sensory ability to talk, hear and touch. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand, walk, stoop, kneel, crouch, crawl, reach, grasp, climb and balance. Position requires hand/finger dexterity.Additional physical efforts include: need to be able to stand and/or scan for extended periods of time..
Working Environment
The work environment will include inside conditions. Employees will also drive a vehicle as part of this position.