KEY FUNCTIONS/KNOWLEDGE/SKILLS

• Manages and coordinates the daily activities of the Public Services staff.
• Supervises employees, including training, scheduling, assigning work, and completing employee performance reviews.
• Ensures that staff has the resources necessary to accomplish their assignments in a safe working environment.
• Expands library services in the community through programming and events.
• Demonstrates ongoing efforts to improve library services and provides quality services to the public.
• Prints & mails out overdue notices.
• Interprets and applies library policies and procedures.
• Maintains the workflow of circulation procedures and makes recommendations on improving said workflow.
• Responsible in keeping the library collections organized and shelved correctly.
• Ensures patrons have a clear understanding of policies and procedures regarding services offered.
• Provides reader’s advisory services to connect patrons with literature and information.
• Answers inquiries and provides information and assistance to the public via telephone and in person.
• Maintains records and handles patron complaints and disruptive individuals as needed.
• Works closely with the Library Branch Manager and Department Administration on special projects as assigned or needed.
• Supports other department supervisors by responding to their request in a timely manner.
• Responsible for the Library’s monies and related procedures.
• Performs all work duties and activities in accordance with City policies, procedures and safety practices.
• Knowledge of library operations and management practices with strong supervisory, customer service and communication skills.
• Performs other duties as assigned. 

Education and Experience

Ph.D./J.D./P.E., etc. (no experience), or master's degree plus three years of experience, or bachelor's degree plus five years of experience, or associate's degree plus seven years of experience, or high school graduation or GED plus nine years of experience.

Special Certifications and License

Valid Texas Driver’s License.

Master’s in library science from an ALA institution.

Independence and Judgement

Skillful judgment with out-of-the ordinary situations or issues; may make decisions for subordinates.

Initiative and Ingenuity

Greater level of knowledge when applying guidelines and interpretation of available options to non-standard situations; division goals drive priorities.

Supervisory and Responsibility

Regularly assigns and monitors the work for three or more employees; has knowledge of long-term plans and goals for the department.

Financial Responsibility

Calculates amounts due, using some judgment; receives and processes larger amounts (several thousand dollars on one day not uncommon); balances receipts and cash from one or more other employees; monitors budget; brings problems to attention of supervisor; has substantive input into overall department budget.

Level and Frequency of Outside Contacts

Frequent contact with the public or other organizations; interactions may require obtaining cooperation of people; courtesy and tact are required when dealing with moderately difficult or sensitive issues.

Physical Demands

Office job with little or occasional light physical effort, may require brief periods of muscular exertion, such as standing, lifting, moving, pulling, pushing, etc. Ability to exert up to 20lbs of force occasionally to move objects.

Responsibility for Equipment and Property

Responsible for assigned equipment/property used outside of office; responsible for handing out to and retrieving property/equipment from employees and keeping inventory; use of City vehicle.

Working Conditions

Office job, no adverse conditions.

Other Requirements

The City of Brownsville requires all employees to successfully pass a Drug & Alcohol and a physical examination and a Background Check. 

ADA Requirements

The City of Brownsville is an Equal Opportunity Employer. ADA requires the City to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.

Benefits

The City of Brownsville participates in a generous retirement plan with retirement opportunities available at 5 years of service at age 60 or 20 years of service at any age. The City has an exceptional employee and family medical, dental and life insurance plan. Employees may also contribute to deferred compensation plans from Equitable and supplemental insurance plans from AFLAC and Colonial Life. Full time employees have the opportunity to accumulate 10 sick days and 10 annual days per year. Additionally, the City of Brownsville observes 12 holidays annually and two (2) floating holidays.

EEOC Statements