ESSENTIAL FUNCTIONS
Collect, receipt, and post payments to appropriate accounts.
Process, deposit, and complete journal entries for incoming payments from across all departments with Tyler (system)
and online banking.
Troubleshoot banking errors, when applicable.
Perform routine clerical work, including, but not limited to, attending meetings, preparing reports and
correspondence, copying, scanning, and filing documents, sending, and receiving faxes, entering and retrieving
computer data, answering the telephone, etc.
Attend training sessions, meetings, seminars, workshops, etc. to enhance job knowledge and skills.
Provide customer service via phone, email, and in person to inquiring citizens about process, requirements, application
errors, and timeline for Occupational Tax (Business) Licenses.
Primary contact for service provider (HDL), third party processor of occupational tax licenses. Proficient in navigating
the HDL Portal (business support software).
Firmly understand internal and external processes and requirements needed for business licenses.
Gather information required to issue a business license and determine type of business and business category. Assess
proper fee and obtain documents to process applications.
Maintain knowledge of local ordinance changes, and of licensing procedures and theory to properly evaluate incoming
information.
Interpret tax laws and licensing regulations to the public as required.
Maintain records, including contacts, telephone numbers, and actions taken.
Follow up on building permits issued by the Planning & Development department for license verification.
Coordinate with various departments regarding regulations and code ordinance compliance verification.
ADDITIONAL JOB FUNCTIONS
Uses a variety of computer software programs such as Microsoft Word, Excel, Outlook, HDL Portal, GovPilot, Tyler
Financial Systems, and online banking portals.
Notarize documents related to city business functions (Notary Public certification required).
Assists with administrative substitute in reception when needed.

• Other duties as assigned.

QUALIFICATIONS
High school diploma with preference for an Associates degree, vocational technical degree, or specialized training that
is equivalent to satisfactory completion of two years of college education with emphasis in business, accounting,
finance, or a closely related field.
Possess one year of relevant work experience; knowledge of professional licensing requirements are preferred.
Read and use technical instructions, procedures, manuals, and charts to solve practical problems.
Compose routine and specialized reports, forms, and business letters with proper format and grammar.
Summarize, tabulate, or format data/information in accordance with a prescribed schema or plan to facilitate the
identification and extraction of useful information.
Perform semi-skilled work involving set procedures and rules but with frequent problems.
Complete clerical, manual, or technical tasks prescribed by standard practices which may require computation, the
use of several procedures, and the use of independent judgments with obvious choices. (Requires normal attention
for accurate results.)
Safely operate machines, tools, or equipment requiring moderate instruction or experience, such as computers, fax
machines, copiers, telephones, or similar equipment. Service office machines, including adding paper and changing
toner.
Demonstrate:

• Math skills including computing discounts and interest rates; basic algebra skills including variables and formulas.
• Ability to read and to speak compound sentences using normal grammar and word form and to speak or signal to

people to convey or exchange information of a general nature.

• Computer proficiency and technical aptitude with the ability to use Microsoft Word, Excel, and Outlook and

custom applications.

• Strong ethical standards, reliability, professionalism, positive attitude, and ability to remain calm in stressful

situations.
Develops and maintains effective relationships with others; relates well to people from varied backgrounds and in
different situations; shows understanding, courtesy, tact, empathy, concern, and politeness.
Is alert in a high-risk environment; follows detailed procedures and ensures accuracy in documentation and data;
carefully monitors gauges, instruments, or processes; concentrates on routine work details; organizes and maintains
a system of records.
Able to develop and maintain partnerships with others, both inside and outside the organization, who can provide
information, resources, and advice. Builds constructive working relationships characterized by a high level of
acceptance, cooperation, and mutual respect.
Demonstrates a commitment to public service; serves and satisfies internal and external customers; holds self
accountable for quality outcomes.