Job Description Summary

The purpose of this job is to transport passengers in a passenger van on a demand-response system and provide customer service.

Essential Duties and Responsibilities - The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job.

Employees may be requested to perform job-related tasks other than those specifically presented in this description

• Operates and transports passengers in vans in varying weather conditions.
• Provides customer service and passenger assistance, including operation of wheelchair lift and securement devices.
• Regular attendance is a necessary and essential function.
• Performs other duties as assigned.

Supervisory Responsibilities

Job has no responsibility for the direction or supervision of others.

Human Collaboration and Job Impact - This area describes the personal interaction with others outside direct reporting relationships as well as the impact the job has on organization, the department or unit objectives, the output of services, or employee or public satisfaction

Work may require providing advice to others outside direct reporting relationships on specific problems or general policies.

Contact may require the consideration of different points of view to reach agreement. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.

Interactions have significant impact on the organization in terms of time, money, or public / employee relations.

Fiscal Responsibility

• Position has moderate fiscal responsibility.
• May be responsible for the handling and balancing of cash.

Education and Experience - An equivalent combination of education, training and experience will be considered Education and Experience

High school diploma or equivalent.

Licenses or Certifications

Valid Class E Chauffeur license.

Knowledge, Skills and Abilities which may be representative, but not all-inclusive of those commonly associated with this position Knowledge of :

• Streets and locations within Columbia, MO
• Relevant laws and regulations pertaining to motor vehicles, Federal Transportation Administration (FTA), Department of Transportation (DOT), Americans with Disabilities Act (ADA), public works, and transit policies and procedures.
• Defensive driving and accident prevention,

Skill in :

• Operating fleet vehicles and equipment.
• Communicating verbally and in writing to meet the needs of the audience.

Ability to :

• Handle difficult and stressful situations with professional composure and maintain effective interpersonal relationships.
• Assist with boarding / deboarding of passengers.
• Recognize, analyze, and solve a variety of problems
• Provide high levels of effective customer service.
• Count money and make change.
• To prepare and write basic reports.
• Work in a constant state of alertness and safe manner.

Work Environment Environmental or atmospheric conditions commonly associated with the performance of the functions of this job Work Environment :

• Outdoor environment Sometimes
• Street environment (near moving traffic) Frequently or Often
• Vehicle Frequently or Often
• Right of way environment Sometimes

Exposures :

• Individuals who are hostile or irate Frequently or Often
• Individuals with known violent backgrounds Sometimes
• Extreme cold (below 32 degrees) Sometimes
• Extreme heat (above 100 degrees) Sometimes
• Communicable diseases Frequently or Often
• Moving mechanical parts Frequently or Often
• Fumes or airborne particles Sometimes
• Toxic or caustic chemicals or substances Sometimes
• Loud noises (85 decibels) Sometimes

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• This position involves occasional exposure to unpleasant environmental conditions and / or hazards and outside work.
• Incumbents may be required to exert up to 35 pounds of force occasionally, up to 20 pounds of force frequently, and / or up to 20 pounds of force constantly having to move objects.
• Incumbents required to grasp, push, stand, walk, drive, reach with hands / arms, stoop, kneel, crouch, and operate mechanical equipment.

Hours / Days Varied; some evenings and Saturdays Starting Salary $15.75 / hr Pay Grade 102 Number of Positions Available 3 Deadline to Apply 06 / 30 / 2024 Open Until Filled No Special Instructions to Applicants Varied; some evenings and Saturdays

Last updated : 2024-06-04