Utility Billing Clerk

Posting No: 24-017

Posting Dates: Open Date: 06/13/2024 Close Date: Until filled

BRIEF DESCRIPTION OF THE JOB: The purpose of this position is to ensure accurate invoicing and billing to residents and businesses for utility services rendered by the department. This is accomplished by ensuring meter readings are accurate, keeping monthly reports of water usage and other utilities, printing bills, mailing out invoices, and posting payments. Other duties include assisting customers with questions and concerns, completing forms and processing service orders, and completing routine administrative tasks.

ESSENTIAL FUNCTIONS:

• Prepares and processes utility bills by initiating service requests; entering meter read; printing bills; setting up new accounts for customers; issuing cut-off lists for customers; processing payments; maintaining accounts for related city services; providing customer service; preparing late notices; preparing monthly reports; and making adjustments to billing.

• Provides administrative support by answering the telephone; screening calls and visitors; shredding confidential paperwork; filing old paperwork and forms; preparing reports for various departments; scheduling and logging reservations for rentals; and filling out necessary forms and paperwork for rentals.

• Provides customer service support by communicating with irate customers and responding to citizen correspondence.

• Provides excellent customer service. Regular attendance is required. Perform other duties as requested.

JOB REQUIREMENTS:

Formal Education: Work requires knowledge of a specific vocational, administrative, or technical nature, which may be obtained with a two-year associate’s degree, high school diploma or equivalent experience and training.

Experience: Over 1 year up to and including two years’ experience is required. Proficient computer skills in Microsoft 365. Knowledge of Caselle and other billing software preferred.

Other Behaviors & Competencies:

Initiative, creativity, problem solving, decision-making, motivation, punctuality/attendance, analytical/conceptual thinking, safety awareness, ability to communicate, organizational skills and awareness, multi-tasking, relationship building, accountability, adaptability, customer service orientation, teamwork and leadership.

Other Requirements: Must have a valid Class “C” Driver’s License prior to employment. Must pass a drug test, physical and criminal history check.

FLSA: Non-Exempt, full-time Salary: $18.00-$22.00/hr.

NOTE: To be considered for this position, you must complete and submit a

City of Decatur Employment Application between the job posting dates.

The City of Decatur does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services.

AN EQUAL OPPORTUNITY EMPLOYER

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Physical setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Accounting: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)

Ability to Commute:

• Decatur, TX 76234 (Required)

Ability to Relocate:

• Decatur, TX 76234: Relocate before starting work (Preferred)

Work Location: In person