Salary: $16.73 - $25.45 Hourly
Location : Enterprise, AL
Job Type: Full-Time
Job Number: 24-00031
Department: Water Works
Division: Water Works Office
Opening Date: 05/31/2024
Closing Date: 6/14/2024 7:30 AM Central
Description
This position coordinates department utility billing and accounting operations and customer service management.
Job Domains

• Oversees customer service operations ensure quality assurance.
• Duties require considerable tact and courtesy in public contact to resolve complaints and diffuse angry customers
• Coordinates utility billing operations; applies late fees to accounts; prepares delinquent list and forwards to Customer Service Representative; completes billing processes for all water utility accounts; reviews accounts and corrects errors prior to billing; uploads billing files to online system and to third-party billing services provider; adjusts accounts as warranted.
• Balances checks, cash, and credit card payments for utility employees; researches shortages and overages; posts journal entries to the accounting system upon validation; generates recap sheets for each batch and forwards to Finance Department for reconciliation; generates deposit tickets.
• Assists customers with account issues; accepts customer payments; assists customers with new and transfer accounts.
• Prepares service orders for utility accounts.
• Retrieves and distributes cash drawers to Customer Service Representatives.
• Develops customer payment plans.
• Performs the duties of the Utility Billing & Accounting Manager in his or her absence.
• Performs other duties as assigned.

Knowledge, Skills and Abilities

• Knowledge of generally accepted accounting principles.
• Knowledge of department billing and collections policies and procedures.
• Knowledge of computers and job-related software programs.
• Knowledge of customer service principles and practices.
• Skill in problem solving.
• Skill in prioritizing and planning.
• Skill in interpersonal relations.
• Skill in oral and written communication.

Minimum Qualifications

• Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to a high school diploma.

• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

The City of Enterprise offers a comprehensive benefits package to full-time permanent employees that includes retirement, vacation and sick leave, paid holidays, medical and dental insurance, life insurance, and other supplemental insurances and deferred retirement saving plans. For a more detailed overview of our benefits package, please visit the Employee Benefits Summary within our website or contact the Human Resource Department at (334) 348-2699.
01

Do you possess an associate's degree or higher, or an equivalent of fours year of experience in the essential functions of the position?

• Associates Degree
• Bachelors Degree
• Masters Degree
• 2 to 4 years experience in accounting

02

Do you have at least two years of proven customer support experience?

• Yes
• No

03

Do you have knowledge of generally accepted accounting principles?

• Yes
• No

04

Do you have experience assisting customers with account issues; accept customer payments; assist customers with new and transfer accounts?

• Yes
• No

05

If you answered yes to question 4, please explain. If not, list N/A
06

Do you have at least two years of experience in a supervisory role?

• Yes
• No

07

If you answered yes to question 6, pleases explain. If no, list N/A.
08

Do you possess previous experience in billing and collections processes?

• Yes
• No

09

Do you possess the ability to multitask, prioritize and manage time effectively?

• Yes
• No

10

If you answered yes to question 9, please explain. If no, list N/A.
11

Do you possess at least two years of experience maintaining customer accounts?

• Yes
• No

12

Do you possess at least two years of experience resolving customer complaints via phone, email, mail, or social media?

• Yes
• No

Required Question