Summary:
The Events Concierge ensures the highest standards of customer service and patron experience for The Lincoln Center and Community Center for Creativity – City of Fort Collins. This position acts as front-line staff for all building activities and building security, reporting to the Conference Services Coordinator.
Essential Duties and Responsibilities:
The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive:

• Demonstrate overall professionalism in completed work, demeanor, and behavior while effectively displaying strong communication skills (oral & written).
• Staff the Concierge Desk anytime the public is in the building, providing customer service, tending to “Day of Event” needs, and ensuring general security of the facility and grounds.
• Act as the primary point of contact in emergency situations; coordinating with first responders and other venue staff.
• During events, record detailed information for billing purposes and update event checklists.
• Prepare, set up, and monitor in-house hospitality service for events, which may include coffee, hot tea, and ice water.
• Uphold general building readiness and appearance by ensuring proper equipment counts and maintaining appropriate equipment/furniture placement throughout the venue in accordance with fire/safety codes and event layouts. Remedies or reports deficiencies to supervisor.
• Complete projects as assigned by Conference Services Coordinator, Events Coordinator, Facility Services Coordinator, Scheduling Coordinator, and/or Event Operations Manager.
• Working collectively with your fellow Event Concierge, perform general clerical duties for the Lincoln Center Administration Offices including answer/route phone calls, distribute mail, field customer inquiries, and receive incoming packages.
• Must have the ability to work a variety of shifts, including weekends, evenings, and holidays.
• Demonstrate a strong capability to relate to a diverse set of team members and clients while providing consistent world-class customer service.
• As needed, and when time allows, assist the Facility Attendants with the set/strike of rooms according to event reports and maps (tables, chairs, staging, presentation equipment, dance floor, linens, etc.).
• Correctly set, test, and troubleshoot audio/visual equipment, ensuring full functionality and readiness for events.
• At the conclusion of an event, strike audio/visual equipment, hospitality, and linens; ensure floors are free of large spills or trash and as appropriate, strike all lobby spaces.
• Perform work without direct supervision in a fast paced, everchanging environment to identify & prioritize daily duties and unexpected challenges.
• Anticipate the client’s needs, respond promptly, and acknowledge all guests’ requests, and triage issues, however busy.

Supervisory Responsibilities:
This position is not responsible for the supervision of employees.

Qualifications:
The requirements listed below are representative of the knowledge, skills and abilities required to perform the necessary functions of this position.
Knowledge, Skills, and Abilities:

• Possess an inherent passion for customer service, events, and hospitality.
• Demonstrate strong organizational, prioritization, stress management and time management skills.
• Ability to handle sensitive or stressful situations with composure, good judgement, and diplomacy.
• Ability to take initiative, complete assigned tasks, work through conflict and arrive at a resolution, and problem solve under time constraints.
• Establish and maintain effective working relationship with coworkers, participants, patrons, clients/users, and public.
• Communicate effectively in both oral and written form with external and internal customers.
• Is pro-active and persistent in pursuing and completing tasks by striving to exceed expectations and goals.
• Demonstrate a talent for efficient completion of assigned tasks with intimate attention to detail.

Education and Experience:

• High school diploma or general education degree (GED) required.
• Current CMP certification and/or degree in hospitality management preferred, two to four years of increasingly responsible event management or customer service experience or an equivalent combination of education and experience. Preferred advanced technical knowledge of audio/visual/multimedia presentation equipment.
• Multilingual applicants are encouraged to apply.

Certification and Licenses:

• Preferred CPR/First Aid/AED Certification
• Preferred Food Safety & Handling Certification

Physical Demands:
While performing the duties of this job, the employee is regularly required to traverse distances; work in a stationary position while sitting or standing; and using hands to reach or grasp. The employee is occasionally required to stand, ascend/descend, or balance at a height up to 20ft.; and stoop, kneel, crouch, or crawl, which may require work on the floor or in tight spaces. The employee must be able to lift 50lbs. and push/pull up to 150lbs. as needed.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, which may include:

• Traversing long distances, on a multi-level building using stairs, corridors, or elevators.
• Physical/Labor intensive work for up to 8 hours at a time.
• Manual dexterity enough to operate equipment and tools including ability to continually traverse distances and frequently, bend, twist, kneel, stoop, reach, pull and push.
• Strength and stamina enough to operate equipment, move objects up to 50 pounds and bend, twist, stoop and reach above head in the performance of duties. Push wheeled items up to 150 lbs.
• Vision enough to operate equipment and distinguish between items on written & electronic means of communication.
• Make continuous or repetitive arm-hand movements including tasks requiring a full range of motion to reach up and out.
• Communication skills enough to interpret work schedules, job duties and convey information to the public and supervisor.

Working Environment:
Work is performed in a multi-use performing arts and conference facility that has a dynamic and changing event and activity schedule. The employee will be asked to work variable hours including early morning, afternoon, evening, and late-night shifts during the week, weekends, and some holidays. Employees will be asked to work alone or as an unsupervised team. The noise level in the work environment is usually moderate.
The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance.
Notice Regarding Medical and/or Recreational Marijuana Use:
Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.
The City of Fort Collins is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to race, color, religion, creed, national origin or ancestry, sex, sexual orientation (including perceived sexual orientation), gender identity and expression, disability, age 40 years or older, pregnancy or related condition, genetic information, and, in certain specific circumstances, marriage to a coworker or any other status protected under federal, state, or local law.
POST OFFER BACKGROUND CHECK REQUIRED.
Note: Some information in your application may be public information under the Colorado Open Records Act.