Job Summary

The Director, Technology is a strategic leader responsible for driving enterprise-wide IT initiatives, including ITIL Service Management, Portfolio Management Office, Enterprise Governance of technology, and device management. This role aligns technology with organizational goals to foster innovation, efficiency, and simplicity. The Technology Director oversees the service desk, business relationship management, ITIL, ADKAR, and Cobit practices, manages large-scale portfolios, leads high-performing teams, and champions change, fostering a culture of innovation and operational excellence. With a focus on continuous improvement, this leader partners with various departments, manages financial planning, and ensures governance and compliance. Key skills include strategic vision, technical proficiency, organizational change management, portfolio & project management, and exceptional communication abilities.

The ideal candidate will bring proficiency and a proven background in technology's best practices. Recent reorganization within the City IT department invites a capable Director with experience in organizational change management as well as portfolio and project management. Experience requirements are eight or more years of progressively responsible experience, including a minimum of five years in leadership. Please see the details below for information on required certifications and more experience/education.

This is a great professional opportunity, and we invite you to apply!

Essential Duties and Responsibilities

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all-inclusive.

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Strategic Leadership:

• Develop and implement long-term IT strategies to enhance business operations, incorporating a global perspective and business insight.
• Modernize IT systems to align with organizational objectives and solve complex problems, ensuring decision quality.
• Focus on simplifying processes and systems to enhance efficiency and user experience, reducing unnecessary complexity.

Enterprise Management:

• Oversee IT enterprise solutions, ensuring robust, scalable infrastructure and applications.
• Foster continuous improvement and cultivate innovation while optimizing work processes.

Project Oversight:

• Manage large-scale IT projects from conception to implementation, ensuring timely and budget-compliant delivery.
• Utilize best practices in project management to drive results and resourcefulness.

Performance Management:

• Lead high-performing IT teams, aligning diverse talent and ensuring accountability.
• Build effective teams by valuing differences and developing talent.
• Implement and monitor key performance indicators (KPIs) to measure team performance and project success.

Change Leadership:

• Act as a change agent, facilitating technology adoption and fostering a culture of innovation and a growth mindset.
• Instill trust within the team by maintaining honesty, integrity, and authenticity.

Collaboration and Partnership:

• Partner strategically with departments, ensuring effective communication and valuing diverse perspectives.
• Exhibit interpersonal savvy by relating openly and comfortably with diverse groups of people.

Financial Stewardship:

• Participate in IT financial planning and budgeting, maximizing investment value.
• Make informed decisions that balance cost and benefit considerations.

Governance and Compliance:

• Establish and enforce IT governance standards and policies.
• Ensure compliance with relevant regulations and maintain system integrity.

Operational Excellence:

• Ensure reliable and scalable IT services, driving results.
• Continuously improve IT systems and procedures to enhance efficiency and effectiveness.

Innovation and Optimization:

• Stay abreast of emerging technologies and industry trends.
• Identify opportunities to leverage new solutions to enhance business processes and deliver superior customer experiences.

Management Responsibilities

Yes

City Competencies

• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
• Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
• A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
• A desire and ability to utilize digital tools for organizational information, individual, and teamwork.
• Experience building teams and implementing practices to lead others well in an inclusive, high-performance organization. Skill in integrating and synthesizing others’ viewpoints to build alignment of diverse perspectives to achieve results.
• Capable of creating conditions of emotional safety and demonstrates self-awareness and regulation in responding to others.
• Capable of systems thinking to see interdependent relationships and recognize multiple causes and effects of community issues, to predict or anticipate the consequences of policy decisions, and to community and organizational resources.
• Strong ability to assess alternatives in terms of their financial, revenue, social, environmental, and strategic advantages and disadvantages and propose solutions.

Required Knowledge Skills and Abilities

• Leadership and Vision: Proven ability to lead and inspire IT teams, driving strategic initiatives and fostering a culture of excellence, accountability, and innovation.
• Technical Proficiency: In-depth knowledge of enterprise architecture, data management, business intelligence, and cloud technologies.
• Analytical and Problem-Solving: Exceptional analytical skills with the ability to assess complex business problems and devise innovative solutions, simplifying processes where possible.
• Communication and Collaboration: Excellent interpersonal and communication skills with the ability to convey complex technical information to a diverse audience.
• Project Management: Expertise in project management methodologies and practices.
• Change Management: Experience in leading organizational change initiatives, focusing on technology adoption, process improvement, and simplification.
• Customer Focus: Prioritize customer focus by building strong relationships and delivering IT solutions that meet user needs.
• Resiliency: Demonstrate resiliency by effectively rebounding from setbacks and adversity.
• Nimble Learner: Be a nimble learner by actively experimenting and learning from both successes and failures.
• Self-Aware: Maintain self-awareness by using feedback and reflection to gain insights into personal strengths and weaknesses.
• Drive Engagement: Create a motivating environment that encourages team members to perform at their best.
• Action Oriented: Take on new opportunities and challenges with enthusiasm.
• Instill Trust: Build trust within the team by maintaining honesty, integrity, and authenticity in all interactions.
• Ensure Accountability: Hold yourself and others responsible for meeting commitments.
• Drive Results: Consistently achieve goals even under tough circumstances.

Required Qualifications

Minimum

College degree or equivalent work experience. Some positions may require functionally related certification or advanced degrees.

Preferred

Bachelor’s degree in Information Systems, Business Administration, Technology Management, or a related field. Master’s degree in Information Systems, Business Administration, Technology Management, or a related field.

Experience Requirements

• Minimum of eight years of IT experience, including enterprise services management, complex project leadership, and demonstrated experience in managing diverse IT teams.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Certifications/Licenses/Specialized Training

• Preferred Certifications: Agile (SAFe, PMI-ACP, CPO or equivalent) certification. Change Management (Prosci or equivalent) certification. Project Management (PMI) certification.

The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance.

Notice Regarding Medical and/or Recreational Marijuana Use:

Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.

The City of Fort Collins is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to race, color, religion, creed, national origin or ancestry, sex, sexual orientation (including perceived sexual orientation), gender identity and expression, disability, age 40 years or older, pregnancy or related condition, genetic information, and, in certain specific circumstances, marriage to a coworker or any other status protected under federal, state, or local law.

BACKGROUND CHECK REQUIRED.

Note: Some information in your application may be public information under the Colorado Open Records Act.