Salary : $45,510.40 - $58,052.80 Annually
Location : Gainesville, GA
Job Type: Full Time
Job Number: 00879
Department: Information Technology
Opening Date: 06/28/2024
Summary

Coordinates the City's workstation support function to include troubleshooting and repair, desktop PC setups, hardware and software installations, telephony system support and user training/support. Installs, maintains and coordinates desktop PC system upgrades, security installations, user account setups, business application software, and Microsoft® operating systems and products. Maintains and updates Information Technology Request Database. Provides first contact technical support.
Job Duties

Provides first contact support for the help line to include end user support, hardware repairs and software troubleshooting.

Modifies, upgrades, adds, deletes, and repairs hardware devices and software on desktop computers and City network with technical assistance as needed.

Coordinates and provides workstation support involving Windows OS, desktop network connectivity, PC hardware, business application installs, Microsoft Office products and telephony. Prioritizes and schedules desktop support.

Coordinates, prepares, and maintains technical documentation and procedures related to the City's workstation support function.

Pulls reports and prepares statistics on the City's workstation support function as needed.

Maintains IT Request Tracking System.

Assists in disaster recovery procedures.

Responsible for employee processing including new hire setups, job transfers, name changes and terminations. Responsibilities include email administration, setup user network accounts based on the developed security plans and user training.

Extracts application data into Microsoft Office products, other databases and adhoc reports as needed. Trains users on data extraction and adhoc reporting.
Coordinates review and change of maintenance agreements for hardware and software on the city network.

Performs research on new products and assists with IT purchasing process, including determining order needs, completing requisitions, ordering, and preparing invoices for payment approval.

Performs other related duties as required.

Assistance from network and systems administrators provided as needed.
Minimum Qualifications

Education and Experience:
Associates degree in computer science preferred.

Two years of related experience, with at least one year experience supporting Microsoft software and networks.

Any equivalent combination of education and experience which provides the minimum level of qualifications stated above.

Licenses and Certifications:
Microsoft and PC certifications and/or related formal training preferred.

Valid Class C driver's license and satisfactory Motor Vehicle Record (MVR).
Knowledge, Skills and Abilities:
Extensive knowledge of Microsoft® operating systems and software including, but not limited to Windows, Word, Excel, PowerPoint and Access.

General knowledge of networking technologies and Local Area Networks.

Knowledge of personal computer hardware, operating systems and peripheral devices.

Strong analytical skills.

Strong organizational and documentation skills.

Ability to manage multiple projects.

Ability to communicate information clearly and effectively, both orally and in writing.

Ability to lift 30 pounds.

Supplemental Information

This class specification should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this job. The incumbents may be required to perform job-related responsibilities and tasks other than those stated in this specification.
The City of Gainesville is an equal opportunity employer. The City of Gainesville prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. The City of Gainesville conforms to the spirit as well as to the letter of all applicable laws and regulations.
Overview
Part of the City of Gainesville's success is due to the efforts and loyalty of City employees. Gainesville offers a comprehensive benefits package to its employees and retirees. In assessing our comprehensive programs, the City has taken great care to seek a fair balance between business needs and employment security. There are many options available which afford City staff with coverage to best suit individual and family needs. In many cases, deductions are available on a pre-tax basis.
City Benefits Paid at 100%

• Employee Assistance Program
• Employee Clinic & Wellness Center
• GMEBS Retirement Plan (select positions)
• Life Insurance (up to $75,000)
• Paid Holidays (10)
• Paid Jury Duty Leave
• Paid Military Leave
• Paid Time Off (PTO)
• Protective Safety Equipment
• Short-Term Disability Insurance (After 12 months of employment)
• Tuition Reimbursement (After one year of employment)
• Uniforms (select positions)
• Workers' Compensation

Supplemental Benefits

• Accident
• Critical Illness
• Death and Dismemberment
• Deferred Compensation
• Dental
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Long-Term Disability
• Medical
• Plan A Retirement (50% City paid - select positions)
• Vision
• Voluntary Life Insurance

Other Benefits

• Biweekly Paycheck
• Credit Union
• Direct Deposit
• Discount PC Purchase Plan
• Employee Recognition Events
• Employee Wellness Opportunities
• Free Flu Shot
• Free Parking
• Health and Benefits Fair