DEADLINE TO APPLY: First applicationreview scheduled for July 11, 2024; Open Until Filled

THE DEPARTMENT: 

The Hayward Animal Services Bureau is a division of the Hayward Police Department. The Hayward Animal Services Division provides shelter and field services for the City of Hayward. The Hayward Animal Shelter is open for adoptions, turning in stray animals, recovering lost pets and other services.

 THE POSITION: 
Under direction of the Animal Services Administrator, assumes supervision of all Animal Services Bureau staff and daily operations, to include front office, volunteers, kennel and field personnel. Provides direct supervision to kennel staff in the areas related to receiving, care, cleaning, feeding, behavior evaluation, administration of euthanasia and maintenance of the facility. Provides supervision of shelter staff in assisting the public with adopting and claiming lost or stray animals. Provides functional supervision of Animal Services front office and field staff. Responsible for training and evaluation of shelter staff; assists with development and implementation of policies and procedures. May act in the absence of the Animal Services Administrator.
You are: 
The ideal candidate will be a dedicated and compassionate leader with 2-4 years of experience working in a government animal welfare organization where they have gained expertise in animal shelter management, animal behavior, shelter veterinary medicine and are familiar with California State laws specific to animal care and control. The ideal candidate will be skilled in overseeing all aspects of animal control field services, shelter operations, personnel management, records management and volunteer management. Adept at communication and conflict resolution, fostering a positive work environment and ensuring the highest standards of animal welfare and the application of animal welfare best practices.What you will do: 
Duties may include but are not limited to the following:
Supervises Animal Services Bureau personnel in the completion of assigned duties.
Assists in the development, implementation and maintenance of procedural manuals and training programs for Animal Services Bureau Personnel.
Supervises the training and work of assigned personnel.
Evaluates employee performance; works with employees to correct deficiencies and recommends disciplinary action where necessary.
Assists with the selection of new hires.
Prepares work schedules and assigns personnel to various tasks.
Resolves disputes over potential adoptions and redemptions.
Responds to public inquiries and complaints.
Refers major non-routine problems to the Administrator as appropriate.
Coordinates veterinarian exams and maintains accurate treatment records.
Administers medication and vaccinations.
Selects animals for adoption, transfer or euthanasia.
Directs or performs euthanasia procedures on animals as required.
Acts as a liaison with local rescue groups, the Societies of Prevention of Cruelty to Animals, and Humane Societies.
Maintains accurate inventory of impounded animals and statistical information.
Assists public in claiming or adopting animals.
Acts as Animal Services Administrator as required.
Provides supervision and assistance as required to front office and field staff.
Monitors and orders supplies required for kennel and field operations.
Maintains accurate inventory of federally controlled substances.
Performs related work as necessary.
CORE COMPETENCIES 
Knowledge of:  

• Laws and regulations governing licensing, impounding, care and destruction of animals.
• Pertinent Federal, State, and local laws, codes and general law enforcement procedures related to Animal Control Officers.
• Principles of supervision, training, and performance evaluation.
• Assigning and reviewing the work of others.
• Principles of animal care, feeding and maintenance. Principles of animal shelter best practices.
• Records retention and release procedures.

• Handle, capture and control friendly, fearful, aggressive and sick or injured animals humanely and effectively under stressful or emergency conditions.
• Assess animal behavior and make safe decisions regarding handling and disposition.
• Recognize signs and symptoms of a variety of zoonotic and animal related diseases.
• Develop and maintain cooperative work relationships with other internal departments and external organizations.
• Deal tactfully and effectively with the public in person and on the telephone under all conditions.
• Prepare and maintain clear and concise records, reports, correspondence and other written materials.
• Work rotating shifts, weekends, holidays, and during emergencies.
• Mediate and resolve public complaints.
• Humanely control, lift, and carry a variety of animals up to fifty (50) pounds.

Depending on employee group, some of these benefits may include:

Job Summary