General Description

Performs accounting and financial record keeping work requiring knowledge of the practices and methods of book keeping and familiarity with the operations and procedures of financial systems. Employees assigned to this classification are primarily responsible for reviewing financial transaction documents for accuracy completeness and conformance with established policy and procedures. This position often represents the initial contact between the City and the customer; therefore professionalism must be exhibited at all times. Work under general supervision of Customer Service Supervisor or Accounting Manager

Essential Job Functions

Greets and assists customers in a pleasant and professional manner with various inquiries regarding City utility services in addition to providing information for general inquiries.

Performs customer service functions; working independently and using initiative and judgment in dealing with workflow and uncertain situations.

Receives and processes customers payments for monies owed the City for utility and other services; making change for customers paying in cash.

Responsible for counting and balancing all cash and payments received in custody at all times.

Maintains records; posts data and make arithmetic calculations with speed and accuracy.

Interprets and applies City policies and procedures in daily operations

Prepares and completes work orders for various City services

Receives new utility account applications and notices for termination of accounts.

Reviews book of cut-offs due to non-payment and returned checks.

Performs a variety of administrative duties as directed.

May be required to return to work to assist with emergency management preparation; response and/or recovery activities.

Minimum Qualifications

• High School diploma or GED.

• Minimum one (1) year of billing/cashiering or clerical experience working with financial data.

• A comparable amount of education and/or experience may be substituted for the minimum qualifications.

• Valid Driver’s License

Knowledge; Skills and Abilities

• Ability to greet and deal with the public in a pleasant and professional manner in person; on the telephone or through the mail.

• Knowledge of utilities policies and procedures.

• Ability to communicate effectively in English; verbally and in writing.

• Knowledge of basic computer skills; ability to enter data into computer systems and to read and understand computer generated reports; working knowledge of Word and Excel.

• Ability to work well with customers as well as other City personnel.

• Ability to remain calm and courteous under pressure from customers.

• Ability to read; interprets; and follow all City rules; policies; practices and procedures and use all safety equipment properly and with its intended purpose.

Essential Physical Skills and Environmental Conditions

ESSENTIAL PHYSICAL SKILLS:

• Ability to talk by means of spoken words.

• Acceptable eyesight (with or without corrections).

• Acceptable hearing (with or with hearing aid).

• Able to lift and /and or carry weights of five to ten pounds.

• Sitting most of the time.

• Standing for periods of time

. • Able to exert up to five pound of force occasionally and/or a negligible amount of force frequently or constantly to lift; carry; push; pull or otherwise move objects.

• Must be physically able to operate a variety of office machines and equipment including computer systems and components; copier; multi-line telephone; calculator; two-way radio; general office equipment; validator for cash receipts.

ENVIRONMENTAL CONDITIONS:

• Works inside in an office environment.

• May occasionally be required to work in an outside environment

Disclaimer

This job description is not intended as complete listing of job duties. The incumbent is responsible for the performance of other related duties as assigned/required. The physical demands described herein are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.