Recreation Specialist- Operations

Current Title:              Recreation Specialist - Operations

Department:                Community Services

Division:                      Recreation

FLSA                            Non-Exempt

Job Summary

Under the direction of management, the employee performs duties related to the operation and programs at the Recreation Center, including assisting with supervising part-time staff, classroom programming, and ongoing training. This is a full-time, non-exempt position working approximately 40 hours/week. Evenings and weekends are required, as hours may change to meet divisional responsibilities. This position is overtime eligible.

Essential Job Functions:

1. Assists with recruiting and training all Guest Services employees, including Leads.
2. Assists with administrative duties of the Recreation programs, including but not limited to membership billing, system class entry, roster management, class scheduling, marketing information, and invoicing.
3. Leads, supervises, and assists team members in daily duties. If necessary, handle disciplinary action.
4. Verifies high-quality work is completed for every task and provides constructive feedback when changes or enhancements need to be made.
5. Participates in planning course offerings for recreation programs.
6. Participates in the Manager on Duty rotation, which may include evenings and weekends. 
7. Participates in facility management/operations activities of the Recreation Center when short-staffed. 
8. Maintains good housekeeping in all areas and complies with safety practices.
9. Attends meetings and events as needed, including some outside regular work schedules.
10. Provides support for all Recreation Division activities and events as needed, including front desk coverage, classroom set-up, event coordination, etc.
11. Works cohesively with supervisors/managers to devise strategies to achieve the Resource Allocation goals established for the Recreation Division.

1. Possesses excellent customer service skills and can excel at applying the City of Hurst’s Code of Ideals practices in all interpersonal relationships with city staff and the general public.      
2. Communicate effectively with the public in explaining and defending City policies and procedures.

1. Performs related duties as directed when such duties are logical and appropriate. 
2. Regular and timely attendance is required for this position. Models, mentors, and monitors to encourage professional “workplace” behavior.
3. Interacts professionally and respectfully with the public, coworkers, and others during daily work. Explains and defends City policy and procedure.
4. Performs duties under the direct supervision of the Recreation Supervisor; performs other duties as assigned.

Skills, Knowledge, and Abilities:

• Advanced knowledge of RecTrac and Microsoft Office 365 programs.
• Ability to work independently and manage multiple tasks.
• Punctual, responsible, dependable, and professional; ability to work effectively in a public environment.
• Excellent leadership skills and the ability to motivate individuals through positive reinforcement. Advanced skills in establishing and maintaining interpersonal relationships with peers, subordinates, supervisors, and visitors.
• Ability to be a self-starter and work with minimal supervision.
• Advanced skills in establishing and maintaining interpersonal relationships with peers, subordinates, supervisors, and visitors.
• Skilled in communicating with the public to quickly and accurately dispense information orally or in writing with City personnel and the public, sometimes under emotionally stressful conditions.
• Ability to read and interpret technical handbooks, organizational policies, and financial data. Ability to write and maintain records and reports; ability to complete forms.
• Ability to sit for extended periods of time when performing administrative duties and observing members or guests.
• Knowledge of supervisory practices and procedures; ability to impose disciplinary measures when required.

Minimum Education, Certification, and Experience Requirements:

• Bachelor’s or Associates Degree in Parks and Recreation or related field, OR
• Two years of previous work in a municipal recreation center.
• Must have regular and punctual attendance, reliable transportation, and flexibility to work overtime as required.
• Must pass a pre-employment drug screen.
• Must have a valid Texas driver’s license with an acceptable driving record as defined by City policy. 

Preferred Certifications

• CPR/AED certification or the ability to obtain it within six months.

Physical Demands and Working Conditions

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the essential functions of this position, the employee is regularly required to perform light to medium work that involves walking or standing, setting up events, using the computer keyboard and mouse, reaching with hands and arms, talking and hearing, standing, walk, and stoop, or crouch.  This position requires occasionally lifting or moving up to 30 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  This job requires the ability to work in an office environment where the noise level is usually moderate. 

While performing the essential functions of this position, the employee is occasionally exposed to disagreeable environmental factors.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and the job requirements change.