10 Customer Service Supervisor Jobs in Kerrville, TX
City of Kerrville, TX is Hiring a Customer Service Supervisor Near Kerrville, TX
Location : Kerrville
Job Type: Regular Full-Time
Job Number: 2024-00033
Department: Finance
Division: Utility Billing
Opening Date: 06/17/2024
Closing Date: 11/29/2024 4:59 PM Central
Job Summary
Perform duties associated with the daily responsibilities of customer service personnel in the Utility Billing Office. Oversee and supervise daily operations of the office including oversight of new accounts, customer communication, draft payments, and escalated customer issues. The Customer Service Supervisor will manage, schedule, assign, prioritize, and review work.
Principal Duties and Responsibilities
This information is intended to be descriptive of the principle duties and responsibilities of the position. The following examples do not identify all duties performed by any single incumbent.
- Complete billing process for all cycles timely and accurately
- Process customer automatic drafts
- Complete monthly water activity report
- Complete monthly garbage billing
- Complete Utility Billing customer refunds
- Complete annual AMP & Sewer Averaging processes
- Supervise daily operations in the Utility Billing office to ensure customer satisfaction, customer issues are handled professionally, and efficient processes and procedures are followed
- Supervise & direct Utility Billing Clerks, schedule workflow, vacations, time off, holidays, training, etc.
- Assist Finance Administrator with hiring, termination, and disciplinary decisions or recommendations
- Monitor workloads, assist with performance evaluations, ensure adherence to standards and procedures
- Serve as part of the daily operations of the Utility Billing office including cashiering & customer service, when necessary
- Handle escalated customer inquiries, resolve issues, including payment arrangements, account adjustments, etc.
- Review and approve all account adjustments
- Manage bad debt accounts including reporting to collection agency. Maintain accurate records of bad debt.
- Coordinate with other departments as necessary to provide customer service
- Performs other duties as assigned.
- Knowledge of meter systems
- Strong customer service skills
- Strong interpersonal and leadership skills
- Strong team building skills
- Solid decision making and organizational skills
- Working knowledge of policies, procedures, and City ordinances related to utilities
- Attention to detail
- Working knowledge of Microsoft Office
- Ability to exercise sound judgment when making critical decisions
- Ability to deescalate difficult customer situations
- Ability to multi-task in a fast paced environment
- Ability to maintain regular and predictable attendance
- Possession of a High School Diploma or GED with a minimum of five years of customer service experience and two years of supervisory experience.
- Possession of a valid Texas Class C Driver's License
Full time employees are eligible for the following employee benefits:
- Medical: With budget approval, the City contributes 100% of the cost for employee only coverage and contributes a portion of the cost of dependent coverage.
- Dental: With budget approval, the City contributes 100% of the cost for employee only coverage and contributes a portion of the cost of dependent coverage.
- Vision: The employee pays 100% of the cost.
- Life and Accidental Death & Dismemberment (AD&D) Coverage: With budget approval, this is a City paid benefit for employee only coverage. Terms apply.
- Long Term Disability Insurance: With budget approval, this is a City paid benefit for employee only coverage. Terms apply.
- Longevity: With budget approval, employees earn $4.00 per month for each complete full month of continuous service. The employee must complete one full year of employment to be eligible. Maximum benefit is $1,200 annually.
- Voluntary Life Insurance: The employee may elect up to five times their base annual salary with a maximum of $250,000. Coverage for spouse and dependent children is also available for purchase. Terms apply.
- Voluntary AD&D: The employee may elect up to ten times their base annual salary with a maximum of $500,000. Terms apply.
- Voluntary Short-Term Disability: The employee may elect up to 60% of their base weekly salary with a maximum weekly benefit of $1,000. Terms apply.
- Texas Municipal Retirement System (TMRS): This mandatory retirement plan requires each employee to contribute 7% of their gross salary to the plan and the City matches contributions 2 to 1. An employee becomes eligible to retire with 20 years of service or with five years of service at a minimum of age 60.
- Optional Deferred Compensation: The employee may contribute to a 457 plan through Mission Square Retirement.
- Social Security: Current rate is 6.2% for both employee and employer
- Medicare: Current rate is 1.45% for both employee and employer.
- Vacation - 12 days annually during first five years of employment (accrued monthly)
- Sick Leave - 12 days per calendar year (accrued monthly)
- Holidays - 12 holidays plus two floating day
Job Summary
Full Time
$63k-82k (estimate)
06/26/2024
07/12/2024
The following is the career advancement route for Customer Service Supervisor positions, which can be used as a reference in future career path planning. As a Customer Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Supervisor. You can explore the career advancement for a Customer Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
04/06/2022: New Haven, CT
Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
03/09/2022: Savannah, GA
Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
03/22/2022: Lafayette, LA
Perform annual reviews, appraisals and performance management reviews for the customer service staff.
04/02/2022: Racine, WI
Monitor business and process metrics to measure and manage customer service effectiveness.
05/09/2022: Augusta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/28/2022: Durham, NC
The culture must be one of really honestly respecting and valuing staff and customers.
03/01/2022: Newark, NJ
Listen attentively and actively and they must take ownership and responsibility.
03/23/2022: Shreveport, LA
They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
04/30/2022: New Brunswick, NJ
Good customer service should be offered with politeness, respect and understanding.
02/11/2022: Pine Bluff, AR
Step 3: View the best colleges and universities for Customer Service Supervisor.
