20 Customer Service Representative Jobs in Kinston, NC
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
City of Kinston is Hiring a Customer Service Representative Near Kinston, NC
- Assisting customers to establish new service or disconnect service.
- Preparing utility service billing.
- Responding to inquiries about accounts.
- Assisting customers with service requests, account issues and complaints.
- Preparing and maintaining customer service, billing and collection records and files.
- Answers telephone.
- Receives and responds to inquiries or complaints regarding utility bills and other collectibles in person or via telephone.
- Assists customers with the completion of standard forms.
- Explains City policies to customers regarding deposits, taps, etc.
- Conducts credit checks to establish required service deposit.
- Prepares adjustments to accounts.
- Processes, prints and mails corrected bills to customers.
- Creates and forwards service orders to work crews.
- Closes completed service orders in computer system.
- Prepares and maintains various files and records.
- Operates a variety of standard office equipment incident to maintaining records.
- Assists with the collection of bad debt.
- Performs related tasks as required.
- High school diploma or GED and minimal experience in general office support work involving public contact work, or equivalent combination of education and experience.
- General knowledge of bookkeeping terminology, methods, procedures and equipment.
- General knowledge of standard office procedures, practices and equipment; general knowledge of utility service connection and termination procedures, billing, collecting and adjustments.
- Ability to understand and follow oral and written directions.
- Ability to establish and follow detailed work procedures.
- Ability to post accounts and to perform mathematical computations with speed and accuracy.
- Skill in the use of a variety of office machines and some typing ability.
- Ability to establish and maintain effective working relationships with associates and the general public.
Job Summary
Full Time
Public Administration
$31k-39k (estimate)
04/23/2023
06/21/2024
kinstonpd.org
KINSTON, NC
50 - 100
SCOTT ALSTON
$10M - $50M
Public Administration
Related Companies
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
