Performs highly responsible and specialized clerical/administrative office support activities and customer care duties for the Animal Service Center of the Mesilla Valley (ASCMV).? The ideal candidate will have exceptional office support skills, customer service experience, and a heart for animals.

Environmental Factors

Work is performed in a kennel/shelter setting; animals may be in work areas. Exposure to disinfectant solutions and animal odors. Consistently exposed to animals and animal allergens under conditions with limited alternatives available.

Physical Factors

Light physical demands; frequent to constant use of personal computer; some lifting and carrying of files and reports; occasional lifting of moderately heavy objects (up to 30 pounds); essential and marginal functions may require sitting for prolonged periods; may be expected to physically handle animals.

Work Situation Factors

Position involves completing demands, performing multiple tasks, working to deadlines, occasional work beyond normal business hours, and responding to customer issues; may be assigned to a non-traditional work schedule based on operational need. Position is subject to drug testing in accordance with applicable State and Federal regulations and ASCMV policies.

SAFETY SENSITIVE POSITION SUBJECT TO DRUG AND ALCOHOL TESTING ACCORDING TO ASCMV POLICY.
Meeting or exceeding the minim qualifications does not guarantee an invitation to participate in the process. 
Full-time, regular, non-exempt
This position is graded XN05.

• Provide high quality customer service to the public while actively promoting the organization’s mission, policies, services, and programs. 

• Assist the public with animal intake and/or adoption processes including counseling potential adopters and educating owners about alternatives to relinquishing animals.

• Accurately complete paperwork pertaining to adoption agreements, microchip registration, licenses, owner reclaims, and owner relinquishments. 

• Assist with scheduling sterilization surgeries.

• Complete timely and accurate computer data entry, ensure data integrity using both computer and paper filing systems. 

• Responsible for incoming financial transactions, operating a cash register, accurately recording all transactions, and end-of-day cash drawer balancing.

• May assist with follow-up phone calls to finalize adoptions, schedule sterilization surgery, or update foster to adopt program participants. 

• May assist with off-site events including those pertaining to adoptions, clinics, or community events. 

• May serve as back up to other clerical/administrative positions in the office; may schedule and oversee the work of volunteers for the office.

• May serve as subject matter resource; may assign work to a small clerical staff; develops or revises work practices and procedures to insure uniformity, efficiency, completeness, accuracy, and conformance with management direction; trains employees on proper interpretation and use of applicable laws, regulations, policies, procedures, job techniques, and work practices.

• Maintains a clean and safe environment for the animals and public at all times.

• Participate in animal stress and disease reduction efforts throughout the shelter environment.

• Treating all animals humanely, properly, and with compassion at all times regardless of the situation or circumstance and promoting a humane and caring attitude toward all animals.

Equivalent to a high school diploma plus three (3) years three years experience performing administrative office support. A combination of education, experience, and training may be applied in accordance with Animal Services Center of the Mesilla Valley policy. Demonstrated computer skills in working with word processing, spreadsheet and email software.Licenses/Certification(s)

Valid driver’s license is preferred and may be required. Position requires an acceptable driving record in accordance with ASCMV policy. Bilingual skills (English/Spanish) are desirable. Additional technical certifications and training may be required for some incumbents in this job class.

KNOWLEDGE, SKILLS, & ABILITIES REQUIRED:

Availability - ASCMV is open seven days a week and all but twelve holidays a year. Availability and a willingness to work a flexible schedule are required.

Compassion for animals, comfortable working in the shelter environment and willing to accommodate animals in the workplace.

Considerable Knowledge of: Standard office practices and procedures; business arithmetic; appropriate business English, including spelling, grammar and punctuation; techniques for dealing with the public, in person and over the telephone; basic and specialized computer applications involving word processing and possibly transcription equipment, data entry and report generation; records management principles and record keeping practices; customer service standards and protocol; City policies and procedures.
Skills in: Using initiative and independent judgment within established procedural guidelines; effectively communicating in written and verbal forms, in applying correct English usage, grammar, spelling and punctuation; preparing and writing reports, business correspondence, and policy manuals; effectively presenting information and responding to questions from general public and employees; operating standard office equipment, personal computers and printers; searching and maintaining records and computer files.
Ability to: Assess and prioritize multiple tasks, projects and demands; communicate effectively in verbal and written forms; establish and maintain effective working relations with co-workers and representatives from other agencies; make accurate arithmetic calculations; enter numerical and related information into a computer system with speed and accuracy; meet critical time deadlines.