Grade 19

General Statement of Duties:

Supervises Terminal and Landside Operations for safety, security, efficiency and convenience of operations in compliance with FAA, TSA, and other federal, state, and local rules and regulations; performs directly related work as required.

Examples of Essential Work:

• Supervises, coordinates and centralizes activities related to terminal and landside operations;
• Monitors Airport activities for safety, security and compliance with State and Federal regulations;
• Monitors critical infrastructure and systems to ensure operational readiness of the airport;
• Monitors airline operations, tenant operations, construction and maintenance activities on the Airport complex for compliance with all regulations;
• Coordinates activities with terminal tenants; including: airlines, passenger service providers, concessioners, and rental car agencies;
• Complete daily terminal and landside inspections and other operational inspections;
• Monitors compliance with contractual operating hours of various terminal operators and generates weekly, monthly, quarterly, and yearly reports for Airport management use.
• Oversees airport terminal operations to ensure compliance with all FAA, TSA, Federal, State and local regulations;
• Addresses issues from airport tenants, users and the general public, and others as required;
• Directs and participates in the inspection of terminal facilities for compliance with FAA and TSA rules, regulations and operating procedures;
• Performs the duties for the Worker Checkpoint and product inspections;
• Ensures all airport tenants remain aware of irregular operations (IROPs) and coordinates responses appropriately and ensure seamless guest service is provided;
• Responds to emergency situations occurring at the Airport;
• Participates in the implementation of the Airport’s emergency plan and determines action to be taken in response to emergency situations;
• Directs assignments of parking positions for aircraft diverted to Manchester;
• Ensures enforcement of airport rules and regulations;
• Prepares detailed reports, correspondence, and notices;
• Assists in the development and administration of safety and training programs;
• Administers, oversees and participates in training, testing and evaluation of personnel seeking special permits, licenses and identification media for operation at the Airport Terminal;
• Assists with environmental activities of the airport; and more....

Acceptable Experience and Training:

• Graduation from an accredited college or university with a Bachelor’s Degree in a related field; and
• Considerable experience in airport terminal operations and/or airport operations, or
• Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.

Required Special Qualifications:

• On-call status;
• Ability to pass local and federal background checks and receive an Airport ID badge;
• Valid NH Driver’s License.