Definition

This is a full-time (Administration Support Workers) position in the Parks and Recreation Department. An individual in this position is responsible for overseeing the day-to-day operations of the Recreation and Tennis Center.

Reports to Recreation Superintendent.

Examples of Work

• Manage revenues generated including payments for rentals, memberships, day-use and programs, balancing cash, check and credit card receipts, and reconciling deposits to assure accurate transactions.
• Promote and maintain excellent public relations and customer service by responding to public inquiries, correcting problems and unforeseen issues, and communicating with customers about questions, suggestions, activities, and complaints.
• Greet and assist patrons, answer phones, provide information regarding policies, procedures, reservations, programs, registrations, events, and activities.
• Interviews, hires, trains, assigns, supervises, evaluates and disciplines part-time front desk staff.
• Conducts regular staff meetings to review progress, accomplishments, strategies, and plans.
• Assist with the planning, organizing, and developing of various recreation activities and events.
• Maintain the facility equipment and supplies, including conducting inspection reports for facility maintenance.
• Prepare and maintain attendance reports.
• Monitor and ensure safety of patrons and program participants.
• Recommend policy and procedure changes.
• Prepare the facility for programs and rentals by setting up tables, chairs and equipment.
• Ensure that all Recreation policies and procedures are explained and enforced to facility guests and staff.
• Availability to work a flexible schedule, including nights, weekends and holidays as necessary
• All other duties as assigned.

Education, Experience, or Certification

A High School Diploma or General Education Development (GED) Certificate is required. College coursework in Recreation or six-month experience in related field preferred.

Supplemental Information

The Department of Human Resources & Organizational Development may consider an equivalent combination of education, training and/or experience