*ONLY OPEN TO CURRENT FULL-TIME ANNUALLY PAID PARKS EMPLOYEES*
Major Responsibilities

• Under administrative direction, with broad latitude of independent action or decision, is responsible for the general management of the Parks Information Technology and Telecommunications (ITT) worksite.
• Troubleshoot, diagnose and resolve computer operations and infrastructure issues.
• Provide workstation support to desktop users.
• Conduct hardware and software installations.
• Prepare system configurations and management/support documentation.
• Respond to escalated requests for assistance in a timely manner.
• Identify system problems and escalate issues to upper management before serious performance impact.
• Perform follow-up on existing and closed work orders. When necessary, serve as a point of escalation to address customer concerns and prioritize workflow.
• Manage inventory of IT hardware and software assets.
• Float to cover vacancies at other Site Admin locations.

How to Apply: Go to cityjobs.nyc.gov and search for Job ID# 638333.
All applicants must apply via cityjobs.nyc.gov. The City is no longer using ESS to accept applications.

• Current Employees please include your ERN and Job ID# 638333 on your cover letter and resume.

NOTE: All resumes must be received no later than the last day of the posting period. References will be required upon request.
Work Location: Olmsted Center, Queens
nyc.gov/parks
MOVEMENT IN THE FACE OF CIVIL SERVICE LISTS IS PROHIBITED UNDER CIVIL SERVICE LAW.
Minimum Qualifications

• A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or,
• A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or,
• Education and/or experience which is equivalent to "1" or "2" above.

Preferred Skills

• Two years of experience in an ITT field capacity. 2. Strong communication skills. 3. Excellent communication, organizational and customer service skills. 4. Strong knowledge and understanding of Windows desktop OS, Outlook and Parks Programs. 5. Wiring knowledge (running and making CATS/6 patch cables) and a basic understanding of Ethernet hubs and switches. 6. Ability to effectively prioritize and execute tasks in a high-pressure environment. 7. Familiarity with the Parks network and applications. 8. Ability to work evenings and weekends when necessary. 9. A driver license valid in New York State.

Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
This position is exempt from NYC residency requirements.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
, $75,000.00 – $80,000.00