The New York City Housing Authority (NYCHA) is the nation’s largest public housing authority, with an operating budget of $3.3 billion and over 11,000 employees who manage and maintain 302 developments that house about 390,000 residents. NYCHA also operates the country’s largest Section 8 program, which provides rental assistance to about 200,000 additional people.
Reporting directly to the Director of the Project Management Office, the Borough Manager, under general direction with wide latitude for independent initiative and judgment, will perform very responsible work in the planning, coordination, monitoring, evaluation, and writing of NYCHA standard operating procedures for the benefit of NYCHA residential and workplace communities.
Responsibilities Include, But Are Not Limited To The Following

• Plan, coordinate, monitor, and/or evaluate programs that provide important community service or community centered activities throughout the Agency.
• Perform difficult work with attention to detail in the writing of standard operating procedures governing NYCHA’s work activities on an agency-wide basis with a focus on how these activities affect NYCHA’s residential and workplace communities.
• Conduct in-person and/or telephone interviews with employees and residents on how to improve customer service and simplify processes while achieving compliance with standard procedures.
• Perform analyses of standard operating procedures and related documents and make recommendations for improvements to residential programs that impact NYCHA residential communities.
• Schedule and facilitate meetings with any other necessary NYCHA departments, including assigned Borough developments and management to obtain program, process, and procedural information to improve the lives of residents and employees.
• Make recommendations on policies and procedures regarding community service and staff.
• Conduct independent research to obtain necessary information.
• Work with business units across NYCHA to incorporate internal controls that close program, policy, and compliance gaps in procedural documents that impacts NYCHA residents and staff.
• Perform special projects, ad-hoc analysis, and program development, and prepare relevant reports and presentations as assigned.
• Provide technical assistance and training to NYCHA staff in techniques of program implementation and management.
• Maintain close cooperation with assigned Borough developments and management.
• Travel to assigned developments within the boroughs when needed to perform community and staff service.
• Prepare evaluation reports, performs analyses and reviews program plans and performance.

Additional Information

• NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
• NYCHA residents are encouraged to apply.

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.
Minimum Qualifications

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

• At least one year of experience working in a department that writes procedural and policy documents for a large and diverse organization, or community-centered activities related to the qualification requirements above. 2. Possess strong conceptual, organizational, analytical, problem-solving, and community-centered skills. 3. Excellent verbal and written communication skills. 4. Ability to manage relationships, balance competing priorities, and manage both up and down. 5. Experience working collaboratively to develop and execute project plans. 6. Ability to make timely, effective decisions, take initiative and leadership skills. 7. Strong interpersonal skills and the ability to manage change. 8. Firm working knowledge of Microsoft Word, Outlook.

Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
NYCHA has no residency requirements.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
, $59,116.00 – $81,641.00