APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE
The Department of Homeless Services seeks a Clerical Associate III in the Housing Emergency Referral Operations (HERO) Unit. HERO is the sole 24/7 DHS organizational unit that identifies and secures shelter for families and single adults who apply for emergency housing assistance. HERO is composed of seven sections: Placement, Transfers and Transportation, Vacancy Control for Families with Children and Single Adults, Data & Systems, Strategic Initiatives, Care Day Certification and Portfolio Management.
The Housing Emergency Referral Operations (HERO) Unit. Is Recruiting For (1) Positions Clerical Associate III To Function As a Vacancy Control Specialist, Who Will

• The selected candidate will directly process vacancy control functions in CARES, management of the DHS family shelter portfolio of unit availability, changes in family compositions, and exits from placement.
• The Clerical Associate III will report to the Manager of Vacancy Control and be responsible for managing the offline process and supervise clerical associates assigned as needed. S/he will be responsible for working with Providers and generating reports for vacancies and exits in DHS’ shelter portfolio.
• The selected candidates will maintain liaison with multiple agencies and providers to obtain and convey information for bed management to ensure the accuracy and timeliness of data and lodging.
• S/he will ensure that appropriate notifications are documented from DHS program divisions and shelter providers and clerical functions in the Unit.

Work Location: 33Beaver Street, New York, NY 10004
Hours/Schedule: Monday-Friday 9 AM-5 PM (FLEX)
Minimum QualificationsQualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Preferred SkillsExcellent writing and communication, and computer skills. Proficiency with CARES.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
, $39,763.00 – $64,420.00