Customer Service Billing Supervisor

Sanitation Department - City of Newnan

The City of Newnan is seeking a motivated, skilled professional to supervise the Sanitation Billing Department. This exciting position is the front line of service for residents and business owners providing excellence in customer service, record keeping and communication.

Customer Service Billing Supervisor is responsible for accurate and timely billing services for customers on service contract terms. Overseeing a team, this individual is responsible for the enforcement of standard operating procedures, workflow and controls of service and billing functions.

Primary Duties and Responsibilities

• Coordinate workload and supervise Sanitation Billing staff, including training, scheduling and other related issues.

• Assist customers in person, phone calls and emails while maintaining a positive, courteous approach. Assist in setting up accounts, service changes and resolving questions or concerns in a professional expeditious manner within established guidelines. Provide excellent customer service and professionalism to all customers.

• Work with Sanitation Superintendent to ensure call-in work orders, special pick-ups, missed stops are completed.

• Process and maintain customer data base; collect and record various revenues; monitor and collect delinquent and past due receivable accounts.

• Analyze accounts and preparation of financial reports

Minimum Qualifications

• Associates degree in Business Administration, Accounting, Customer Service or related field or extensive experience in accounting, revenue collection, customer service or an equivalent combination of education and experience.

• Knowledge and understanding of billing transactions and processes and the ability to implement to meet performance targets.

• Ability to professionally and cooperatively interact with customers, co-workers and leadership team.

• Advanced skills in Microsoft Suite - Excel, Word, Outlook

• Valid Driver's License

This position is full time, non-exempt and eligible for City of Newnan's comprehensive benefit package to include:

• Health, Dental, Vision, Flexible Spending
• Life Insurance, Voluntary Life Options, Short-Term and Long-Term Disability, Accident Insurance and Critical Illness Insurance
• Retirement benefits-10% City Contribution into a 401a account
• 457 Deferred Compensation Retirement Plan Option
• Tuition Reimbursement Program
• Employee Assistance Program
• Wellness Incentive Program

Candidate must successfully complete pre-employment screenings to include criminal background, motor vehicle history and drug screens.

Hourly Rate Range based on experience and qualifications.

Position is open until filled.