At the Meridian Center, our passion is creating exceptional event experiences. When you join us, you can use your skills in hospitality, marketing, and management to serve the needs of our community and visitors and to provide best-in-class service and facilities. Interested? Please see below for more detail about this amazing opportunity and to join a Servant Leadership focused organization!
*Starting salary is $56,700/annually. Offer will be commensurate with experience.
Position Summary
Under the supervision of the Director of Administrative Services, the General and Operations Manager will plan and oversee the daily operations of the Meridian Center to ensure goals and objectives are achieved. Performs a variety of responsible duties including managing and directing the operational and fiscal performance of the Center in compliance and in accord with City policies and procedures, developing and implementing fiscal, operational, and business development plans and strategies, establishing, and administering operational standards. This position works independently with very little oversight.
Essential Functions:

• Plans and organizes daily activities related to production and operations.
• Measures productivity by analyzing performance data, financial data, and activity reports.
• Coordinates with other support departments such as human resources, finance, and logistics to ensure successful production operations.
• Oversees the shipping and receiving functions.
• Determines labor needs to meet production goals.
• Assists with budget preparation for operations unit.
• Ensures legal, safety, and health requirements and regulations are being met.
• Assists with, or prepares and updates, organization's operations manual and policies.
• Manage the entire event process and procedures as necessary including but not limited to meeting with clients, booking events, working with vendors, addressing staffing needs, invoicing, etc.
• Maintains current knowledge of venue management standards and trends.
• Performs other related duties as required.

Marginal Functions:

• Works in conjunction and assists with overall community tourism efforts.
• Covers Event Manager responsibilities when necessary.
• Prepares various reports and recommendations as needed or assigned.
• Performs other duties as deemed necessary or assigned.

Position Requirements:
Experience: Five or more years of hospitality management.
Education: Undergraduate degree in Hospitality Management or a combination of education and equivalent experience is required.
Skills: A working knowledge of sales and marketing, a high level of organizational and planning ability, budgeting experience, a general financial awareness, and the ability to build and lead a dynamic team of hospitality professionals is necessary in this position. Excellent oral, written, and interpersonal communications skills required. Must have excellent computer skills including proven ability in MS Office Suite and experience working with event management CRM systems. Must have excellent organizational skills, be proficient in keyboarding and the operation of standard office equipment. An outgoing personality with relational and team management skills is a must. Must be able to prioritize workload, stay on task with frequent interruptions and meet deadlines.
Problem Solving: Constant problem solving exists in this position pertaining to the daily operation of a conference center including guest, employee and facility issues, policies, and procedures.
Decision Making: Frequent decision-making is involved in this position. This position is responsible for interpreting and/or applying a wide variety of information simultaneously. This employee recommends and participates in decisions associated with the need to develop or modify policies and/or practices and exercises discretion and independent judgment with respect to matters of significance.
Accountability: Employee is responsible for excellent internal and external customer service. Employee is responsible for accurate information. Employee is responsible for maintaining confidentiality of sensitive information, records, and matters.
Personal Relations: Frequent contact with all levels of employee and the public exists in this position.
Supervisory Responsibilities: This position supervises managers in the areas of sales, administration, operations and food and beverage.
Working Conditions: Works primarily in an office setting. No adverse working conditions exist in this position.
Physical Requirements: The physical job demands include standing, walking, pushing, pulling, lifting, grasping, bending, and kneeling for up to 5 hours at a time and lifting up to 100 lbs. occasionally, 50 lbs. frequently, and 20 lbs. constantly.
PDC Level: Medium.
This description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification.