Neighborhood Services Inspectors perform a variety of office and fieldwork related to inspection and investigations to ensure compliance with City regulations; and provide information in various forms to homeowners, businesses, and community groups to enhance and preserve the quality of neighborhoods and businesses.

An employee in this class is responsible for performing inspections to determine and enforce compliance with the Zoning Ordinances, nuisance, property maintenance, vehicle abatement or other neighborhood improvement related issue. The purpose of these inspections is to discover and correct conditions which are a public nuisance, or which represent potential hazards to the health, welfare, and safety of the City's citizens. All work is subject to frequent checks and review through reports submitted, field observations, conformance to workload standards and results obtained.

• Conducts field investigations and property inspections to uncover violations of nuisance, zoning, junk and debris, abandoned/inoperable vehicles, housing, and related ordinances.
• Issues violation notices or citations for infractions of the city code.
• Performs proactive inspections for possible violations; photographs evidence; contacts responsible persons, landlords or tenants and performs follow-up investigations to ensure that remedial action has been taken; develops and maintains accurate case files.
• Confers and coordinates with other public and/or private agencies to include the Police department during an investigation if necessary
• Responds to public complaints and answers questions related to city code enforcement by researching, interpreting, and explaining policies and regulations; analyzes, recommends, and communicates appropriate solutions to problems; addresses customer complaints and schedules site visits. 
• Responds to marine complaints
• Investigates and resolves complaints from the general public
• Investigates and resolves complaints from other City departments
• Conducts field inspections of new and existing businesses, buildings, structures, premises, and marine related facilities
• Responds to zoning complaints
• Responds to property maintenance complaints
• Responds to City Code complaints
• Responds to sanitation complaints
• Responds to Minimum Housing complaints
• Responds to or assists other departments in responding to and resolving complex issues and problems
• Testifies in courts and at other hearings in the prosecution of violators and offenders
• Reports suspected or known violations of other regulations to appropriate agencies
• Works effectively, courteously, and productively with angry and upset customers. 
• Works closely with homeowners, landlords, tenants, businesses, and community groups to grow strong neighborhoods through education and code enforcement activities. 
• Maintains integrity of work by taking responsibility and accountability for completion of work, customer interactions, and by maintain punctuality and attendance at work. 
• Acts as representative of the city by representing the city in community and official meetings regarding code enforcement matters. 
• May perform other work as assigned

TRAINING AND EXPERIENCE:

• Possess Level 1 certification Fundamentals in Code Enforcement; required.
• Possession of a current valid license issued by the State of Florida and a satisfactory driving record as determined by the city.
• Completion of high school diploma; Associates Degree in Public Administration, Criminal Justice or in a course of study related to the occupational field preferred
• Two (2) years of recent full-time work experience performing similar duties 
• Experience may substitute on a year for year basis
• Must be able to pass background check

PHYSICAL WORKING CONDITIONS AND REQUIREMENTS

Requires the mobility and manual dexterity to work in a standard office environment, use standard office equipment and attend off-site meetings; speech and hearing to communicate in person and by telephone; vision to read handwritten and printed materials and a computer screen; and strength and agility to lift and carry items weighing up to 30 pounds. On a continuous basis work in an office environment sitting at a desk for long periods of time; travel from job site to job site sitting in vehicle; bend, squat, climb, kneel and twist while performing field work; may be exposed to dust, noise, machinery, moving objects and other vehicles while performing field work; may work on uneven or slippery surfaces; and may intermittently perform field work while exposed to various types of weather including extreme heat during summer months and cold temperatures during the winter months and/or rain. Some accommodations may be made for some physical demands for otherwise qualified individuals who require and request such accommodations.

Knowledge of:

• Basic principles and practices used in the enforcement of a variety of laws, ordinances, and codes
• Principles and methods of investigation
• Appropriate safety, hazardous materials, and fire prevention techniques 
• Basic terminology used in zoning, housing, property maintenance and inspection warrants
• Regulations and requirements for record keeping, reporting writing and court evidence documentation
• Windows based applications including Word
• Discovering property ownership and zoning information
• Proper English usage, spelling, grammar, and punctuation

 Ability to:

• Research, interpret, explain, and apply applicable codes, ordinances, and regulations related to zoning, nuisance abatement and health and safety issues
• Inspect, identify violations, and enforce applicable codes, ordinances, laws and regulations with impartiality and efficiency
• Communicate effectively, both orally and in writing
• Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of all city ethics and conflicts of interest policies
• Strong understanding of ethical behavior is required
• Ability to maintain regular and punctual attendance
• Applicants must detail any related work experience on the application or risk disqualification
• Exercise sound independent judgment and discretion within established guidelines
• Organize and set priorities; tactfully and effectively enforce applicable laws and regulations, including resolving conflicts and problems
• Read maps and learn the city’s geography, develop, and accurately maintain a variety of work records and documents including complete case files, logs, reports, and memoranda
• Operate computers and variety of software and database applications, work independently in the absence of supervision
• Operates a motor vehicle and various types of equipment such as printers, cell phone, measuring devices and cameras
• Work outdoors in varying weather conditions
• Ability to work weekends and/or various schedules to include rotations.