** Bilingual Customer Service Rep (Onsite)**

**Job Category****:** Operations **Requisition Number****:** BILIN01160 Showing 1 location **Job Details**

**Description**

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**We offer competitive pay and a comprehensive benefit package including:**

* PTO

* Medical, Vision and Dental

* Company matching 401K plan

* Flexible Schedules

* Employee Assistance Program

**We are looking for Candidates with the following attributes:**

* Must be able to communicate in a professional, positive and courteous manner with all clients, callers, and staff both external and internal.

* Be able to meet the physical demands of the job within the described work environment.

* Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in carrying out customer support functions.

* Maintain the utmost confidentiality and security as it pertains to clients as covered under our Electronic Communications Privacy. Complete annual HIPAA certification

* Take incoming calls while following our exceptional call-handling guidelines. Dispatch calls as needed per client instructions

* Meet company quality standards and performance metrics.

* Maintain regular attendance show your responsibility and initiative.

* Required to work on weekends, holidays, and be available for extra shifts as needed; including adverse weather conditions, as the Call Center is open 24/7/365

* Multi-task; be able to change from one task to another without loss of efficiency or composure.

* Complete all training sessions as provided.

* Attend all mandatory Team Member meetings.

* Perform other duties as assigned.

**Required Knowledge/Skills/Abilities/Qualifications**

Type at a minimum 25-30 words per minute

Excellent sense of accuracy

Ability to use a computer, keyboard and mouse

Excellent Attendance

Must demonstrate the ability to read and understand basic written and verbal communication in the English language

Bi-lingual is a plus

**Must be within a commutable distance to the Ocala, FL office for orientation and training**

**Must be able to successfully complete and pass a post-offer background check**

**Education and Experience**

A high school diploma or GED is required.

Previous customer service experience preferred

Medical Office experience a plus

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)