About the Position
Community Planning and Development is looking for a 90-day emergency hire that is team-oriented and customer-focused individual to become a successful member of the City Hall Customer Service Center group as a Public Service Representative. This position is responsible for front line (phone and in person) customer service for City Hall's first floor public service counter; management of the physical environments of the first-floor public areas; cash management, collection of fees, and refund processing; customer service for many City programs including Utility Billing, Business Licenses, Mail Services, Parking Services, Court Services; and coordination of the residential parking program.
Ideal Candidate Profile
The ideal candidate will be:

To Apply

Contact Information
If you have questions about the position and/or requirements, please contact Brooke Ison, Customer Service Center Supervisor, or Pam Fant, Program and Planning Supervisor,

ESSENTIAL FUNCTIONS

The essential functions of this position include but are not limited to:
1. Receipt of monies for various purposes, including utility and tax accounts, licenses and permits, bus passes, citations, court ordered payments, bail, fines and parking tickets, LID's, medical insurance, photocopies, fingerprints and shoulder patches.
2. Perform account servicing; disbursements and deposits; public reception in-person and on the telephone; register voters; and manage customer complaints.
3. Assist the public with accident reports, gun permit applications, claim for damages forms, Municipal court proceedings and requirements, case disposition and status.
4. Register new owners and renters for utility and new business accounts, figure final bills; research complaints regarding City services provided in assigned area; adjust billing records, prepare reminders and final notices for mailing and balance cash.
5. Balance point-of-sale terminals.
6. Maintain accounts receivable, insurance and Metro Diversion Classes.
7. Responsible for accurately entering data into computer system, including batch entries, utility account history, information regarding defendant case file and Court calendar, case history and receipts for parking citations.
8. Type documents including letters, memos, statements, purchase orders, court documents, warrants and miscellaneous forms.
9. Answer telephone including multi-line systems and route calls; accurately record messages and ensures appropriate staff receives messages.
10. Punctual, regular and reliable attendance is essential for successful job performance.

TYPICAL QUALIFICATIONS

Knowledge/Skills/Abilities:

1. Knowledge of the procedures and services of the assigned work unit.

2. Knowledge of general office practices and procedures.

3. Skill in efficiently entering interactive or batch data into an on-line computer system.

4. Skill in explaining City procedures to a variety of individuals in such a way as to maintain an atmosphere conducive to the conduct of business.

5. Skill in defusing angry or agitated people.

6. Skill in communicating and presenting a positive, professional image of City services.

7. Skill in the operation of a variety of office machines including a typewriter and computerized cash register.

8. Ability to organize work for maximum efficiency.

9. Ability to alphabetize and file information with speed and accuracy.

10. Ability to take, receipt and balance cash payments.

11. Ability to operate word processing equipment and computer terminal, and enter data into computer based information systems with accuracy and reasonable speed.

12. Ability to work independently from general instructions and broad work expectations.

13. Ability to work cooperatively as a member of a service oriented team.

14. Ability to always provide customer service in a manner consistent with City of Olympia philosophies, values, and standards.

Experience/Education:

1. One year of responsible clerical experience involving public contact required.

Special Requirements:

1. Some positions may require ability to lift and/or maneuver boxes weighing up to 40 lbs.

2. Some positions may require successful completion of criminal background check.

Union:

Compensation (minimum-maximum):

Exempt:

The City of Olympia is an Equal Opportunity Employer, committed to a diverse workforce. Women, people of color, and people with disabilities are encouraged to apply.
The City of Olympia complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Nicole Camus, Deputy Human Resources Director, at 360.753.8213 or .

For general application or position questions please contact the hiring supervisor or Human Resources at humanresources@ci.olympia.wa.us.