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**This employment opportunity is open to all qualified candidates.
Only the first 50 qualified applicants will be considered for this employment opportunity.**
The City of Oxnard’s Public Works Department is seeking a Customer Service Representative with strong technical and customer service skills to be part of the Environmental Resources Call Center team. The ideal candidate will have knowledge of standard office practices and procedures, public works services, and be able to communicate information clearly and concisely to a wide range of individuals.
The Public Works Customer Service Team (Call Center) provides information and solution-based action for Oxnard residential & business customers on the entire spectrum of City of Oxnard Public works with the majority of requests for trash/recycling. Other calls related to public works will be for water, wastewater, street maintenance, parks, facilities & other maintenance services, trees, traffic impacts, signals, engineering/capital projects, special districts, the utility rate assistance program, special workshops and community events. This position will be responsible for a high volume of customer interactions in the Public Works Department’s Call Center. The position will focus on answering phones and assisting customers contacting the Public Works Call Center regarding the full spectrum of department services, programs and projects.
WHAT YOU'LL DO:
Payroll/Classification Title: Administrative Services Technician, Senior
SUPERVISION EXERCISED/ SUPERVISION RECEIVED:Receives general supervision from Customer Service Manager and Environmental Resources Manager on routine items that are performed according to established standards and procedures and receives specific work instruction regarding non-routine matters and deadlines.(This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the Department.)
POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:
Positions assigned to customer service may be responsible for:
The following are the minimum qualifications necessary for entry into the classification:
EDUCATION:
High School Diploma or GED
EXPERIENCE:
Three (3) years of experience in a customer service setting, preferably including call center experience
OTHER REQUIREMENTS:
Must be able to communicate in English effectively both orally and in writing.
Bilingual in English and Spanish may be required for some positions.
Submit NEOGOV/Government Jobs on-line application.
Complete and submit responses to the supplemental questions, if required.
Upload resume, cover letter, proof of degree (transcript), or other requested documents.
Your application may be rejected as incomplete if you do not include the relevant information in the online application and include the information only on the resume. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted. Cover letters and/or optional resumes are not accepted in lieu of a completed application.
The list of qualified candidates established from this recruitment may be used to fill other full-time, part-time, and temporary assignments. There is currently one (1) full-time vacancy within the Public Works Department.NOTE: For most positions, the City of Oxnard relies on office automation (Microsoft Office/Google) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all positions.
Employees are required to participate in the City's direct deposit plan and are paid on a bi-weekly basis.
Pursuant to California Government Code Section 3100, all public employees are required to serve as disaster service workers subject to such disaster service activities as may be assigned to them.
EQUAL OPPORTUNITY: The City of Oxnard is an Equal Opportunity Employer and welcomes applications from all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, medical condition, disability or sexual orientation.
REASONABLE ACCOMMODATION: The City of Oxnard makes reasonable accommodation for individuals/people with disabilities. If you believe you require special arrangements to participate in the testing process, you must inform the Human Resources Department in writing no later than the filing date. Applicants who request such accommodation must document their request with an explanation of the type and extent of accommodation required.
LEGAL REQUIREMENT: On the first day of employment, new employees must provide proof of citizenship or documentation of legal right to work in the United States in compliance with the Immigration Reform and Control Act of 1986, as amended. The City participates in E-Verify and will provide the federal government with you. Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, please contact DHS. 888-897-7781 dhs.gov/e-verify
If you have any questions regarding this recruitment, please contact Vivian Morales at vivian.morales@oxnard.org or (805) 200-5458.
NOTE: The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.Full Time
Transportation
$37k-46k (estimate)
01/14/2024
07/03/2024
oxnard.org
OXNARD, CA
50 - 100
1903
JOSE FLORES
$10M - $50M
Transportation
The City of Oxnard is located on the Gold Coast of sunny California, approximately halfway between Los Angeles and Santa Barbara, and is known as the gateway to the Channel Islands. Oxnard is a thriving center of commerce, tourism and industry in Ventura County. Oxnard is the largest city in the County with its population of over 200,000 residents. Oxnard services the needs of its culturally diverse population. While the City maintains steady growth with new development, it also promotes the preservation and economic health of its historic downtown. The City also operates more than 50 park fac...ilities for its residents, as well as special purpose facilities. Oxnards leadership has adopted a plan with vision and conviction for an exciting future to further enhance business development and the quality of life. Oxnard is the only full-service city in Ventura County. Incorporated as a general law city in 1903, Oxnard operates under the council-manager form of government. The City consists of an elected Mayor holding a two-year term and four council members elected at large for four-year overlapping terms. The City Council acts as the Community Development Commissions Successor Agency and, supplemented by two tenant commissioners, as the Housing Authority. The City Council is advised by several citizen commissions and committees. The population has grown significantly in the last fifty years, providing many challenges to local government and residents. Oxnard continually offers many opportunities for its enterprising and forward-thinking business community, while maintaining a family-friendly environment, as evidenced by the new parks that have opened throughout the City. As Oxnard evolves, the City will continue to strive to maintain a balance between its residents needs and being a business friendly community. Apply for a position with the City of Oxnard online! Its easy! https://www.governmentjobs.com/careers/cityofoxnard
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