Customer Service

OBJECTIVE

THE INTENT OF THIS POSITION DESCRIPTION IS TO PROVIDE A REPRESENTATIVE SUMMARY OF THE MAJOR DUTIES AND RESPONSIBILITIES PERFORMED BY INCUMBENT(S) IN THIS POSITION. INCUMBENT(S) MAY NOT BE REQUIRED TO PERFORM ALL DUTIES IN THIS DESCRIPTION AND INCUMBENT(S) MAY BE REQUIRED TO PERFORM POSITION-RELATED TASKS OTHER THAN THOSE SPECIFICALLY LISTED IN THIS DESCRIPTION

Under supervision of Customer Service Manager, performs a variety of customer service duties, payment transaction-handling, billing, and related functions associated with the City of Palestine’s services.

ESSENTIAL JOB FUNCTIONS

(Essential functions, as defined under the Americans with Disabilities Act may include, but are not limited to, the following tasks, knowledge, skills, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class.)

• Assists customers in person, email and by phone.
• Represents city well in transaction and problem-solving communications.
• Upholds integrity of the city in communicating payment policies and procedures to customers.
• Accepts and posts payments for water/wastewater and other city services, with accuracy.
• Handles cash, checks and credit card transactions and issues receipts.
• Reviews and analyzes financial situations of customers.
• Recommends and establishes partial payment plans.
• Monitors accounts; identifies accounts not in compliance with partial payment plans.
• Processes applications for new service, transfers, and disconnects, applying city policies and procedures.
• Sets up accounts; opens work orders.
• Print and close service orders.
• Enters and maintains files and records accurately and reliably.
• Process returned mail.
• Inserts bills into envelopes and mails out.
• Cross train with other clerks as back up.
• Provides administrative support to Planning and Building services or other nearby departments and to the department staff; schedules appointments, research issues, and provides data on permit and plan issues and related subjects.
• Assists with document scanning and record retention
• Performs other duties as assigned or required.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Skill in always maintaining positive and friendly attitude in a fast paced, high stress environment.
• Cash handling skills.
• Balance cash till daily.
• Knowledge of applicable local, state, and Federal statutes, rules, regulations, ordinances, codes, City of Palestine policies and procedures, and other governing documents.
• Ability to answer multi-line phone system.
• Knowledge of the basic principles of bookkeeping/accounting
• Knowledge of the basic principles of filing and records management.
• Skill in establishing and maintaining effective working relations with employees, other departments, contractors, vendors, the public and others having business with the City of Palestine.

ACCEPTABLE EXPERIENCE AND TRAINING

A high school diploma or GED and one year of relevant cashiering, clerical accounting, and bookkeeping or closely related duties involving public contact, customer relations or closely related responsibilities.

Proficiency in Microsoft Outlook and Excel required.

Proficiency in automated computer systems preferred, INCode software experience is a plus.

CERTIFICATIONS AND LICENSES REQUIRED

Must be willing and capable of completing all required courses and classes for certification requirements.

Must possess a Valid Texas motor vehicle driver’s license.

CONDITIONS OF EMPLOYMENT

Must pass a pre-employment drug screen and/or physical exam. Employees are subject to random drug/alcohol testing throughout their employment.

Must have and maintain a satisfactory driving record .

Must perform typing and 10-key test satisfactorily.

Regular attendance is required.

ADDITIONAL INFORMATION This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required. City management has exclusive rights to alter this job description at any time without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship.The City of Palestine affords equal employment opportunity to all individuals regardless of race, color, national origin, gender, gender identity, religion, age, disability, veteran status, or sexual orientation or other protected status.Your application is part of the review process; be sure it is complete. If attaching a resume, all information requested on the application form must also be completed (i.e. writing “see resume” is not sufficient

Job Type: Full-time

Pay: From $12.56 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to Commute:

• Palestine, TX 75801 (Preferred)

Ability to Relocate:

• Palestine, TX 75801: Relocate before starting work (Preferred)

Work Location: In person

Salary : $13