The Public Works Department Information Technology (PWIT) division provides technical support for more than 110 essential applications that support fleet, solid waste, and facilities management operations. Collaborating with the City, the PWIT division works on critical systems that support the enterprise and provide services to Phoenix residents and businesses.

Public Works is currently seeking to fill two Lead User Technology Specialist (LUTS) positions to facilitate the management of IT incident response and IT support teams. The LUTS positions will work to restore services as quickly as possible while identifying the root causes of any incidents that occur.

The LUTS will represent PWD as a LAN administrator and provide technical support for division business solutions. Some operational activities will include managing Active Directory (AD), user identity, user device procurement, cyber security, and work order ticketing, along with server and storage coordination. These roles will act as the top-level technical support responding to critical escalations, and supervise User Tech Specialists.

There are two vacancies for this role: one is a regular full-time position and the other one is a temporary position. The temporary position is currently funded through September 30, 2024, with the possibility to be made a permanent position in a future budget cycle. The temporary position will have benefits but will not earn city retirement credits or participate financially in the city's retirement program. If the successful candidate is a current City employee, all benefits will still be applicable, and the employee will still contribute to their pension. Temporary positions are not covered under civil service rules, and thus employment is considered `at-will' and employees may be separated at any time.

These positions are not eligible for telework.

• Highly skilled and passionate individual who thrives in challenging situations.
• A high level of knowledge in IT systems/infrastructure management and process methodologies and practices.
• Excellent communication and customer service skills.

Able to:

• Develop relationships with department operating divisions and unique IT needs.
• Analyze situations accurately and implement correct course of action.
• Work effectively with a wide range of customers.

Pay Range: $86,590.40 to $121,825.60 annually.

Hiring Range: $86,590.40 to $110,510.40 annually.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

A comprehensive benefits package is offered which includes:

• for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 007 Benefits

• Two years of professional level experience providing technical support for system infrastructure and/or software, plus one year working in a large-scale environment and supervising highly technical staff.
• AND Bachelor's degree in computer science, math, electronic systems engineering, or a related technical field.
• Other combinations of experience and education that meet the minimum qualifications may be substituted.
• The City job description can be found here.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
For information regarding pre-screening and driving positions,
• .

The minimum qualifications listed above, plus:

Experience with:

• Work order ticket systems such as BMC RemedyForce and/or ServiceNow.
• Supervising and managing technical staff including identifying, planning, and conducting training.
• Tanium or similar software tool to manage endpoint devices, mitigate risk, and ensure security compliance.
• Device inventory management.
• Providing technical guidance and support to technicians, troubleshooting complex repair issues, and offering solutions to ensure timely resolution.

Recruitment closes May 23, 2024. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list.This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

• Job interviews may be held by video or audio conference.
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• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700.

Lead User Technology Spec, JC:09780, ID# 53426, 5/10/2024, USM, AJ, Benefits:007.

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.