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City of Portland is Hiring a Revenue & Tax Specialist II Near Portland, OR
The Position Application Limit: Applications for this position will be accepted online, until 50 completed applications have been received, but will close no later than 11:59pm on 7/22/2024. Applications received after the 50-limit has been reached will not be included in this recruitment process. Job Appointment: Two full-time, regular appointments available. Work Schedule: Mon-Fri. 8-5P, alternate schedule may be available after probation. Hybrid/Work Location: 111 SW Columbia Street, Portland OR 97201. One position is 50% in-office, while the other requires 60% in-office for payment processing and document entry, equating to 3 days per week. Remote work must be performed within Oregon or Washington. For more information, click here . Benefits: Please check our benefits tab for an overview of benefits for this position. Union Representation: This classification is represented by District Council of Trade Unions (DCTU). To view this labor agreement, please click here . Applicants start at the entry salary rate. If you are a DCTU represented employee, see labor agreement for additional information or talk to your union representative. Application MaterialYou must respond to the supplemental questions in detail and attach a resume. If requesting Veterans' Preference, attach your DD214/DD215 and/or Veterans Administration letter stating your disability to your profile. Do not attach a cover letter. Please click APPLY to submit your application via the City of Portland’s online portal. The Revenue Division is seeking two permanent, full-time Revenue and Tax Specialist II's!Position SummaryThe Revenue & Tax Specialist II (RTS II) functions on the various Revenue Division teams like Personal Income Tax (PIT) Processing, and Call Center and Account Maintenance. This recruitment may be used to fill additional Revenue and Tax Specialist II positions that become available within the next six months. As a Revenue & Tax Specialist II, You Will
Provide quality customer service to taxpayers, business, and tax professionals.
Answer phone calls and respond to taxpayer inquiries.
Refer and/or process documents received via the mailroom.
Process a high-volume of payments.
Create new accounts, review existing accounts; identify and clean up issues with new and existing accounts.
Identify issues and refer issues needing escalation to the RTS III's, RTS IV's, and RTS V's.
Provide additional support and duties as needed; duties vary with business and tax cycles.
About The BureauThe Revenue Division plays a pivotal role in supporting the City of Portland's financial health and sustainability. BRFS is dedicated to managing and optimizing the city's revenue streams while ensuring transparency and accountability. We strive to uphold the highest standards of financial stewardship, supporting the City of Portland's commitment to diversity, equity, and inclusion. Revenue and Financial Services | Portland.gov The Revenue Division values a diverse workforce and seeks ways to promote equity and inclusion within the organization. We encourage candidates with knowledge, ability and experience working with a broad range of individuals and diverse communities to apply. Although not required, we encourage candidates that can fluently speak more than one language to include that information in your resume. The Revenue Division offers an excellent benefits package, flexible work schedules and support for training and skills development in a positive, engaging, and creative work environment. Studies have shown that women, non-binary people, and Black, Indigenous, and other people of color are less likely to apply for jobs unless they meet all the qualifications listed. The Revenue Division considers lived experience and transferrable skills as qualifying unless an item is labeled as required. We are most interested in finding the best candidates for the job, and that candidate may be one who comes from a less traditional background. We encourage you to apply. Questions?Contact InformationLoan Tran Polanco, Senior Recruiter Bureau of Human Resources Loan.Tran@portlandoregon.gov To QualifyThe Following Minimum Qualifications Are Required For This Position
Skill and experience providing excellent customer service in a busy setting by phone, email, or in person.
Ability and experience explaining complex subjects such as tax code, policies, laws, or financial calculations to the general public/customers.
Skill and experience processing a high volume of documents with speed and accuracy.
Skill and experience using office suite software including word processing, spreadsheet, database, and scheduling/email applications.
Applicants Must Also Possess
Ability to pass an educational and criminal background investigation.
Ability to undergo fingerprinting as mandated by the IRS regulations upon being hired.
The Recruitment Process STEP 1: Apply online between July 8th - July 22nd, 2024 Required Application Materials
Resume
Answer to the Supplemental Questions (click on the Questions tab to preview the questions)
Optional Application Materials:
If you would like to request Veteran's Preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter, etc) by the closing date of the recruitment.
Application Tips:
The City of Portland has How to Apply Videos and offers How to Apply Classes o nce per month. If you have questions after watching the videos you are invited to contact the recruiter listed on the announcement.
Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
Your résumé should support the details described in your responses to the supplemental questions.
Do not attach any additional documents.
Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment.
All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted.
Step 2: Minimum Qualification Evaluation: Week of July 22nd, 2024
An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%.
Your résumé and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information.
Additional evaluation may be required prior to establishment of the eligible list and/or final selection.
Step 3: Establishment of Eligible List: Week of July 29th, 2024
Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.
Step 4: Selection (Interview): August Hiring bureau will review and select candidates for an interview.Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list. Step 5: Offer of Employment: August/September
Appointment to the position is contingent upon passing an educational and criminal background check.
Successful candidates for the Revenue & Tax Specialist II position must undergo fingerprinting as mandated by the IRS regulations upon being hired.
Step 6: Start Date: TBD
A start date will be determined after all conditions of employment have been met.
Timeline is approximate and subject to change.
Additional Information Click here for additional information regarding the following:
City of Portland Core Values
Recruitment Process - Work Status
Equal Employment Opportunity
Veteran Preference
ADA, Pregnancy, and Religious Accommodations
An Affirmative Action/Equal Opportunity Employer A Career with the City of Portland offers many Employee BenefitsWe offer a comprehensive benefits package, including but not limited to
Health Care (Medical, Vision and Dental)
Carrot Fertility
Wellness Benefits
Life Insurance
Short- and Long-term disability coverage to eligible employees and their families.
Employee Assistance Plan
Flexible Spending Accounts
Retirement
Oregon Public Employees Retirement System (PERS), includingcontributions to the PERS IAP plan paid by employer
Family Medical Leave
City Paid Parental Leave
AND SO MANY MORE!Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers . Closing Date/Time: 7/22/2024 11:59 PM Pacific