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Department: Utilities
Crew: - Public Contact
Job Title: Clerk/Billing
Labor Grade: 7
Shift: Days (8am - 4:30pm)
Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.
Job Duties:
Answers the phone for customer service inquiries regarding billing operations
Meets new customers in person at the designated area within City Hall to check their identification and establish new account information
Collects all payments for water, sewer and garbage made by cash, check, credit card and mail
Changes customer account information either in person or on the telephone
Signs up new customers and collects activation fees
Listens to and settles customer complaints and problems
Makes appointments for field service calls
Enters work orders in the computer
Posts readings and creates bills to be printed
Processes bank drafts on date to be drafted from customer accounts and sends to the Treasurer's Office
Creates late notices for active accounts and mails out with shut-off information
Creates non-pay list and orders for meter shop servicemen to shut off
Creates files for customers who would receive a check for overpayment on a final account
Performs other duties as assigned by supervisor
Full Time
$30k-39k (estimate)
05/03/2024
07/02/2024
quincyma.gov
QUINCY, MA
1,000 - 3,000
1792
Private
BRENT CAMPBELL
$200M - $500M
The job skills required for Utility Clerk include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be an Utility Clerk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Utility Clerk. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Utility Clerk positions, which can be used as a reference in future career path planning. As an Utility Clerk, it can be promoted into senior positions as a Janitor II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Utility Clerk. You can explore the career advancement for an Utility Clerk below and select your interested title to get hiring information.
If you are interested in becoming an Utility Clerk, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Utility Clerk for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Utility Clerk job description and responsibilities
Utility clerks typically handle a wide range of tasks on a daily basis.
02/12/2022: Binghamton, NY
Utility clerks can utilize this trend by developing strong customer service skills and learning how to deal with difficult customers.
02/16/2022: Racine, WI
As customers become more demanding, utility companies are placing a greater emphasis on customer service.
03/02/2022: Springfield, OR
Utility clerks ought to have high-quality guide dexterity and the capacity to work with numerous equipment.
03/04/2022: Flagstaff, AZ
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Utility Clerk jobs
Utility clerks are workers liable for cleansing and keeping the employer’s premises and equipment.
03/23/2022: Benton Harbor, MI
Step 3: View the best colleges and universities for Utility Clerk.