191 Customer Service Representative Jobs in Raleigh, NC
City of Raleigh Municipal Government is Hiring a Customer Service Representative Near Raleigh, NC
The Customer Care & Billing Division of Raleigh Water staffs approximately 70 positions providing a combination of unique positions:
- customer care contact center and quality assurance
- billing and accounting services
- training
- technical application design and development
- testing application support
Location:Raleigh Water Operations Center, 3324 Lake Woodard Dr., Raleigh NC - with FREE parking!
About The RoleThis position is critical to providing direct customer service to the public involving information exchange. Work includes identifying and processing billing, verifying identity of account owners, and receiving and responding to customer inquiries using various methods of communication. This role involves a heavy inbound and outbound phone calls, researching and resolving billing issues, inquires, and disputes and providing explanations to customer or handling customer complaints.
About YouWe are seeking a confident, organized and an active listener and effective communicator with empathy for customer’s situation. The ability to resolve customer concerns with patience and knowledge resolve concern is essential, alongside a high level of addition to detail, retention of information and a critical thinking attitude for our customers.
The Benefits Of Being a Customer Service Representative
- Parking is free!
- The role may work a hybrid remote schedule after 6-month probationary period and successful demonstration of skills and competencies.
- Serve external customers by responding to inquiries and provides information related to account verifications to fulfill service requests. This position will review and resolve complaints/issues, providing a referral to appropriate resource when needed
- Review and process requests regarding activating/deactivating accounts based on payment status, coordinating billing based on completed services, requesting credit balance refunds, vouchers and receipts, and processing reservation requests and/or assisting customers with forms completion
- Enter, update, and maintain system data and verify accuracy of data input or system generated updates. Make corrections, post account adjustments, and collect and compile data
- Perform basic research, reviews reports, gather and verify information and contact customers to provide follow up information, such as general account information, past due account balance information, collection procedures related to delinquent accounts, payment plan options and/or billing issues
ExperienceAt least 1 to 2 years of relevant customer service experience is required, such as:
- Retails sales with interaction with customers
- Experience answering phones, directing customers, and assisting with general questions with excellent customer service qualities
- Assisting with completion of applications
- Submitting customer requests
- 6 months or more of experience with Oracle CC&B and Cityworks software
- Experience in a collection’s environment
- Good mathematical skills for performing the duties of this role
- Some college level education completed
- Knowledge or background regarding records maintenance
- Proficiency or basic skills in Microsoft Office Suite (Word, Excel, Access, Outlook)
- Strong verbal and written communication skills and ability to handle stressful situations calmly
- Ability to multi-task and handle customer calls, database entry, and paperwork simultaneously
- Supporting and adapting to change quickly and positively
- Working independently and harmoniously as a team member
Job Summary
Part Time
$37k-47k (estimate)
05/28/2024
06/21/2024
raleighnc.gov
Raleigh, NC
1,000 - 3,000
Related Companies
The job skills required for Customer Service Representative include Customer Service, Billing, Microsoft Office, Customer Care, Written Communication, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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