Salary : $96,380.00 - $160,952.00 Annually
Location : Richmond, VA
Job Type: Full-Time
Job Number: 27M00000081
Department: Social Services
Opening Date: 08/25/2024
Closing Date: 9/15/2024 12:00 AM Eastern
Are you Richmond R.E.A.D.Y ?
R espect. E quity. A ccountability. D iversity... YOU !!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• T uition Assistance Program

Description

The City of Richmond Department of Social Services is seeking a highly qualified candidate for the unclassified position of Program & Operations Manager -to provide advanced support to the Department Deputy Director, Senior of the Economic Support & Independence division of the Richmond Department of Social Services, making recommendations for improved operations/efficiencies, and ensuring the implementation of operational changes.
**This is an unclassified position. Therefore, the successful candidate will serve at the will of the Appointing Authority.**
Duties include but are not limited to

• Assist the Deputy Director in planning, performance-monitoring, interfacing with State Department of Social Services officials and managers, strategies to improve efficiencies, customer service, and timeliness.
• Assemble information re: respective program areas, provide reports, and represent the Deputy Director at meetings, briefings, etc., as needed.
• Oversees the daily operations, directs work flow, and develops scheduling for assigned areas of responsibility.
• Develops initiatives aimed at employee engagement and employee morale.
• Conducts, attends and/or participates in departmental staff meetings, meetings with other City Departments, meetings with City Management, and meetings with civic and citizen groups and associations.
• Prepares and submits routine and special technical and statistical reports to City Management for assigned areas of responsibility.
• Handles correspondence and interfaces directly with citizens, customers, clients, vendors and staff regarding complaints, issues and concerns for the assigned areas of responsibility.
• Manages budget and approves expenditures for assigned areas of responsibility.
• Analyzes business processes and policies to better manage and increase effectiveness and efficiency of services and reporting.
• Collects and analyzes performance data to identify potential process improvements.
• Oversees the development of Corrective Action Plans.
• Collaborates with Executive Management to develop and implement strategic plans that are in alignment with the mission and vision of the organization and addresses organizational priorities.

**City of Richmond Department of Social Services employees are considered essential personnel may be required to work during inclement weather and times of declared emergencies.**
Qualifications, Special Certifications and Licenses

KNOWLEDGE, SKILLS, AND ABILITIES:
Considerable knowledge in computer programs such as Microsoft Office Suite; data analysis; data management; electronic databases and related software applications; Federal regulations pertaining to assigned area; Federal, state, and local laws and legal procedures related to focus area; processes and procedures related to the assigned area; City guidelines and standards and in-depth knowledge in area of focus.
Demonstrated skills in communicating and coordinating with various internal and external departments; creating and implementing policies and procedures; gathering and interpreting data routinely; interpreting and applying federal regulations for programs; managing contracts, projects, data, reports, etc.; overseeing the daily accounting and procurement functions; overseeing the financial and operational aspects of programs of focus; supervising, including conducting performance evaluations, mentoring, etc.; conducting, attending, and participating in various meetings; providing input as needed; and reviewing, preparing, and submitting reports.
Demonstrated ability to adapt; think critically; grasp overall objectives and determine steps to achieve the objectives; organize; problem solve; and evaluate and analyze data.
MINIMUM TRAINING AND EXPERIENCE:

• Bachelor's degree in business, accounting, finance or public administration or field related to assignment
• Six years of journey-level professional experience in area related to assignment
• Two years of supervisory experience
• A Master's degree in Business or Public Administration or field directly related to assignment is preferred
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

LICENSING, CERTIFICATIONS and OTHER SPECIAL REQUIREMENTS:

• Some positions may require a FMP (Facilities Management Professional) designation.
• Some positions may require a CFM (Certified Facility Manager) certification or the ability to attain a CFM certification within 12 months of appointment.

PREFERRED QUALIFICATIONS:

• Four (4) years or more of experience managing staff or leading a team
• Skilled in interpreting, advising, explaining and applying pertinent laws, rules, regulations, policies and guidelines
• Skilled in problem-solving, conflict resolution and decision making
• Skilled in effectively using current office word processing, spreadsheet, database and email software programs
• Skilled in policy development
• Organizational and analytical skills
• Written and oral communication skills.
• Bachelor's or Master's degree in Human Services.
• Considerable knowledge in public assistance benefit programs.

Equal Employment Opportunity Statement
The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Talent Acquisition Partner, Senior at (804) 646-4705 or by email at
This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.
The City of Richmond Values Veterans -We are an Official V3 Certified Company.
With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".
The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.
01

10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veteran's widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?

• Yes
• No

02

5-point veteran's must have been discharged under honorable conditions and had one of the following:Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?

• Yes
• No

03

Which best describes your highest level of education?

• High school diploma/GED
• Some college
• Associate's degree
• Bachelor's degree
• Master's degree or higher

04

Which best describes your years of management experience working in a human services environment?

• Less than 4 years of experience
• 4 to 5 years of experience
• 6 to 7 years of experience
• 8 or more years of experience

05

Describe your management experience in a human services environment.
06

Which best describes your years of management experience implementing continuous quality improvement?

• Less than 4 years of experience
• 4 to 5 years of experience
• 6 to 7 years of experience
• 8 or more years of experience

07

Describe your years of management experience implementing continuous quality improvement.
08

Which best describes your years of experience ensuring compliance with government programs, policies, and procedures?

• Less than 4 years of experience
• 4 to 5 years of experience
• 6 to 7 years of experience
• 8 or more years of experience

09

Describe your experience with ensuring compliance with governmental programs, policies, and procedures.
10

Which best describes your years of experience implementing business process improvement and development in a Social Services environment?

• Less than 4 years of experience
• 4 to 5 years of experience
• 6 to 7 years of experience
• 8 or more years of experience

11

Describe any change management implementation efforts in which you have engaged.
12

Employees in this job classification are designated as Essential Personnel and must be available to report to work during inclement weather, disasters and other emergencies. Are you willing and available to report to work during these conditions?

• Yes
• No

Required Question