Salary : $39,520.00 - $43,596.80 Annually
Location : Round Rock, TX
Job Type: Full-Time
Job Number: 201801618
Department: Library
Opening Date: 06/14/2024
Closing Date: 6/28/2024 11:59 PM Central
Description
Under limited supervision, the Library Associate provides excellent customer service and performs varied clerical work related to the operation in all areas of a library.
Posted range is the starting salary. Pay rate offered is based on experience.
Examples of Duties

• Creates and updates library card records using a comprehensive knowledge of the various types of accounts and policies; assists users with the use of self-service technology; handles fines and refunds; disseminates accurate information to patrons; calls for backup assistance as necessary.

• Checks in and carts materials following safety and ergonomic guidelines.

• Shelves returned items and carries out shelf maintenance by ensuring that items are loaded onto shelving carts correctly; shifting items on the shelves for balance and safety; reads shelves for accurate shelving in assigned areas.

• Maintains unique assigned tasks including maintaining regular displays such as new books and staff picks; maintaining lost and found items and library cards; managing temporary patron hold shelf; responding to patron's basic email requests; managing reports such as trace and incomplete items.

Experience and Training

• High school diploma or GED equivalency is required.
  
• Six (6) months experience in a customer service setting required.
  
• One year of experience in a library setting is preferred.
  
• Demonstrated knowledge of modern office software (i.e., Microsoft Word, Outlook) required.
  
• Knowledge of library technology and software preferred.

The City of Round Rock recognizes that everyone is concerned about financial protection - both now and for the future. Recognizing that employees are essential in the operation of an organization, the City wants to help provide our employees and their families with a measure of security through our benefit program.
Working toward that goal, the City offers security for the present and the future.
Security for the Present:
* Health Plan
* Dental Plan
* Vision Plan
* Additional Supplemental Plans (optional)
Security for the Future:
* Retirement Plan
* Deferred Compensation Plans
Additional Benefits:
* Education Reimbursement Assistance
* Clay Madsen Recreation Center Membership
* Employee & Family Pool Pass (seasonal)
* Round Rock Public Library Card
* Medical and Dependent Day Care Reimbursement Account
* Employee Assistance Program
* Longevity
Leave Benefits:
* Vacation
* Sick
* City Holidays
01

Do you have a High School Diploma or GED equivalent?

• Yes
• No

02

How many years of customer service experience do you have?

• None
• Less than six (6) months.
• At least six (6) months, but less than two (2) years.
• At least two (2) years, but less than three (3) years.
• At least three (3) years, but less than four (4) years.
• Four (4) years or more.

03

How many years of experience do you have in a Library setting?

• None
• Less than one (1) year.
• At least one (1) year, but less than two (2) years.
• At least two (2) years, but less than three (3) years.
• At least three (3) years, but less than four (4) years.
• Four (4) years or more.

04

Do have experience with library technology and software?

• Yes
• No

05

Please check any/all of the Microsoft programs you have basic knowledge of:

• Word
• Excel
• Outlook
• Teams
• I do not have experience with any of these programs.

06

This position currently works a schedule that includes evenings and weekends. Are you able to work this schedule?

• Yes
• No

Required Question