Under the general supervision of the Utility Billing Manager, or designee. Performs front-line Customer Service to City residents, and all visitors to City Hall in the Utility Billing Division of the Finance Department. Performs general office duties of routine difficulty in the processing of cash receipts in accordance with City codes and Departmental policies. Work is performed with independence. Work is reviewed through observation and results obtained.

ESSENTIAL JOB FUNCTIONS

Serves as front-line reception and customer service to City residents, businesses, and City Hall visitors.

Directs visitors to various Departments.

Receives and directs phone calls for City services; provides general information services; guides and assists customers to appropriate sources.

Responds to citizen inquiries, including City events and activities; directs calls or visitors requiring assistance in dealing with other governmental entities.

Processes utility cash receipts through walk-in, drop box, mail, Check Free and on-line resources; processes other City cash receipts.

Enters new customer data into computer; follows a series of prescribed steps to close terminated accounts.

Responds to customer inquiries, in person, over the telephone, and via email; provides basic information regarding status of customer accounts; explains billing policies and procedures, including shut-offs.

Completes lien/title searches for review.

Recommends account adjustments to Utility Billing Manager.

Maintains accurate customer files in the system.

Opens and distributes City mail.

Maintains a safe and clean customer service area and lobby.

Performs other duties as assigned.

(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related marginal duties as required.)