Selected applicants are required to pass a 3-minute typing test of 35 wpm or more, with 90% accuracy. Not all applicants will be selected to test. The most qualified applicants will be contacted by email to advance to the next stage.

Position will be open until filled.

GENERAL PURPOSE: Coordinates and performs a variety of customer service functions; provides assistance to utility customers in person and via telephone; responds to customer inquiries and requests for service; prepares and issues work orders; coordinates with customers regarding the payment of past due accounts; updates and maintains customer account information; and performs other related duties as assigned.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Greets the public and provides customer service at the front counter and via telephone.
• Answers incoming calls; responds to customer inquiries and requests for service.
• Provides information regarding utility services, departmental policies, and account/billing matters.
• Establishes customer accounts; updates, maintains, and researches account information.
• Prepares, processes, and issues work orders for meter re-reads and the connection, disconnection, and reconnection of water services.
• Processes requests for after-hours service; prepares related charges; logs customer addresses for use by after-hours field personnel.
• Files and maintains service request/work order documentation.
• Monitors customer accounts for past due charges; establishes payment arrangements; grants payment extensions for past due accounts as warranted.
• Performs other related duties as assigned or required.
• Hours: Monday through Friday, 8:00 am to 5:00 pm.
• Regular and timely attendance is required.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

Education and Experience:

• High School Diploma or equivalent.
• One-year customer service experience; or an equivalent combination of education and experience.

Required Licenses or Certifications:

• A valid Texas Driver License with a good driving record is required.
• Applicants with an out-of-state driver license must provide an original certified driving record from the state of driving licensure.
• Typing test required.
• Customer Service Certification/Training a plus.

Required Knowledge of:

• Utility Billing operations, policies, and procedures.
• Customer service standards and protocol.
• Departmental records, reports, and documentation.
• Records management principles and standards.
• General office equipment and standard computer software applications.

Required Skill in:

• Coordinating and conducting a variety of customer service functions.
• Responding to public inquiries and providing customer service to the City's utility customers.
• Performing accurate data entry and updating/maintaining customer account information.
• Processing work order requests and customer payments.
• Establishing and maintaining cooperative working relationships with other staff, City departments, outside agencies, and utility customers.

Physical Demands / Work Environment:

• Work is performed in a standard office environment.
• Subject to sitting for extended periods of time, standing, walking, bending, reaching, and lifting of objects up to 10 pounds.

Job postings may be withdrawn at any time at direction of the City Manager.