What Youll Do

Ciscos Service & Logistics IT team is changing the way we run Service Supply Chain operations by enhancing the power of technology using the best of business processes and superior data insights. Together, we will re-imagine the Cisco experience for our customers & partners, develop ground breaking industry processes, and use the future of the Internet to showcase Cisco to our people, products, processes, systems, and data. As an analyst youll:

* Work with business operations team to understand & document product requirements

* Analyze and develop a map of systems impact

* Determine the data impact and associated upstream & downstream impacts

* Works with the engineers to implement documented requirements

* Develop test cases to validate developed products / modules

* Support end-to-end & user acceptance testing (triage case, figure out validity of defects raised etc.)

* Support launch activities (validate product readiness post deployment)

* Develop knowledgebase articles to ensure smooth production operations

Who You'll Work With

Be part of the Service & Logistics engineering team that works closely with multi-functional IT & Business teams to analyze & develop solutions to automate several of the sophisticated processes. Working with several senior management people, non-IT multi-functional partners, engineers, architects, Quality assurance and technology partners/vendors.

Who You Are

A strong collaborator and hard-working self-starter who will take initiative and work all tasks and initiatives with minimal guidance. A deeply passionate technical analyst, that translates business needs into technology solution definitions, who loves to self-develop innovative solutions on newer technologies and fearlessly experiment to be at par or beat industry standards. With an excellent written & verbal communication skill and analytical skills, collaborate optimally by listening to your peers & partners, driving common ground through your influencing skills and teaming with all to find the best possible solution.

Minimum requirements

* Masters or Bachelors in computer science or equivalent

* Willing to learn to create new Business process using Business Process Management Notation (BPMN) 2.0 and learn other process modeling tools, notations and UML

* Knowledge of control flow diagrams and workflows and willingness to work on new technologies related to Cloud integration.

* Demonstrate a solid grasp and insight into effective business management and operations

* Microsoft Office proficiency

Preferred requirements

* Exposure to microservices concept and Oracle database technology

* Exposure to data analysis / data science (statistics, aggregations, distributions, frequency etc.)

* Knowledge of Quality Assurance principles & Test automation principles

* Knowledge of SIPOC and its six sigma applications and applying SIPOC six sigma principles for process development

* Knowledge of Visio and common commands in UNIX / Linux systems

* Ability to explain basic systems design in terms of business flow

Why Cisco?

#WeAreCisco! We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone.

Nearly every internet connection around the world touches Cisco. Were the Internets optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet It's not our creations, but the outcomes we achieve that truly distinguish us. . Helping those who work in the health service to be connected with patients and each other; schools, colleges and universities to teach in even the most ambitious of times.

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together were committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, have colorful hair, we dont care. Tattoos, show off your ink. Like polka dots, thats cool. Pop culture geek, many of us are! #WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.